Sep 2022 – Mar 2023 · 6 mos · Exeter, England, United Kingdom · Hybrid

Nov 2018 – Sep 2022 · 3 yrs 10 mos · Horsham, West Sussex · Remote

• Co-Founded WeThePlayers.com, an interactive video game database of over 200,000 games. Planned and developed the concept from initial designs through to release, managing a remote development and design team through agile methodologies.
• Created concept wireframes and designs of the website that were used both through the investment raise and also the initial creation of the website.
• Ran product sprint planning meetings to ensure requirements were met and delivered on time.
• Built and managed a number of high profile relationships with companies such as Hapibot, Miew, IGDB, Gameopedia, and Nexus Mods.
• Created all necessary System Specification Documents, User Stories, Requirements, Acceptance Criteria and Flow Diagrams to enable developers to have a complete understanding of what was required with the system.

Nov 2017 – Nov 2018 · 1 yr · Surrey

Jul 2015 – Nov 2017 · 2 yrs 4 mos

• Responsible for the total redesign of Nexus Mods, the world's largest game mod site, that saw an increase of member count and premium members by over 200%.
• Introduced several analytical tools such as Hotjar heatmaps and Piwik onto the site to gain insightful analytics as to how each page type was being utilised, and ways to improve the user journey.
• Ran a survey that received over 25,000 responses over one weekend, showing us key areas that needed addressing.
• Researched how the UX could be streamlined, creating mock designs through Balsamiq and Sketch that enabled ideas to be shared with our creative team.
• Wrote proposals, User Requirement specifications, acceptance criteria and design documentation for multiple projects.
• Introduced a style guide to ensure that future development and design adhered to an established set of principles.
• Creation of a Community Management team that included a social media expert, a designer and a community manager. This also included the hiring of multiple volunteers from within the community to act as Moderators.

Apr 2012 – Jun 2015 · 3 yrs 2 mos · Les Arcs, France

• Contracted photographer and designer specialising in shooting and editing of advertisement campaigns, images for client websites, weddings and special events, athletic photography, professional models, business head shots and personal clients.
• Provide expert consultation to each client (corporate or individual) on creating the most appropriate style, mood and expression to meet the required brief.
• A representative list of corporate clients: O’Brien, Hybrid Wakeboard Magazine, Alliance Wakeboard Magazine, CTI Knee Braces,
• Provided clients with full-scale professional photography services for weddings and special events.

Jan 2009 – Mar 2012 · 3 yrs 2 mos · Crawley

• Founding member of a new and revolutionary SaaS based Clinical Trial forecasting and management platform, that allowed Pharma Project Managers to take control of their own studies.
• (Acquired by Parexel).
• Responsible from the inception for the UX/UI of the web based applications, analysing the user journey and creating a flow for each interaction with the system.
• Created all documentation for the design and testing of the software from initial User Requirement Specifications through to wireframes, high-fidelity screens and finally the User Acceptance Testing.
• Implemented a regular design sprint with the team to allow interaction and input from all areas of the business.

Jul 2007 – Sep 2008 · 1 yr 2 mos · Horsham

• Cenduit is one of the top providers of IRT Systems for Clinical Trials in the world. Allowing pharmaceutical companies to gain control over their Randomization and Trial Supply Management (RTSM) processes.
• Directly responsible for the management and training of a new setup team based in Bangalore, India, for 6 months (managing the crossover from Fisher to Cenduit).
• Responsible for the training of staff within our global office network, including Basel, Allentown, and Horsham.
• Introduced Training Manuals, guidelines and SOPs that led to a fall of 40% in trial set-up time.
• Shaped the working practices of the setup group to enable projects to be delivered as quickly and effectively as possible, increasing sales and ensuring that clients exceed their quoted timelines.
• While managing a technical team of 5 people we successfully implemented 12 client systems each month. An increase of 100% since entering the position.

Aug 2006 – Jun 2007 · 10 mos

Mar 2002 – Aug 2006 · 4 yrs 5 mos · Horsham

• As one of the world’s largest providers of clinical trial supply solutions, Fisher Clinical Services created a new software based solution to manage the entire clinical trial process from protocol through to study end. We were responsible for assisting in the creation of this system and how it was implemented.
• Founding member of the new ‘Fisher Automated Clinical Trials System ‘(F.A.C.T.S), assisted in the shaping of the program and UI from initial concept through each initial release.
• Lead PM in multiple high profile clinical trials for leading Pharma companies. Including a study that saw the successful management, enrolment and dispensation of medication to over 16,000 subjects in over 450 sites, spread across 54 Countries, over a 24-month period.
• Provided expert analysis to troubleshoot technical and functional-related issues and problems, including finding and fixing bugs in the base product.
• Took the business from start-up to over 300 live clinical trials.
• Created multiple demonstration studies for presentation to clients via exhibitions, webinars and workshops.
• Responsible for creating bespoke system specification documents, user requirements and complete UAT documentation.

Apr 1997 – Nov 2001 · 4 yrs 7 mos · Crawley, West Sussex

• Virgin Holidays offers holidays worldwide with destinations including the USA and Canada, the Caribbean, Africa, the Middle East, India, the Indian Ocean, the Far East, Australia and the South Pacific. In addition, the company has an established ski programme, a specialist cruise division, "Virgin Holidays Cruises" and "Worldwide Journeys" touring holidays.
• Responsibilities included the contract of hotel rooms and price negotiation.
• Liaising with our overseas representatives to ensure that both our hotels and our guests are looked after.
• Dealing with any complaints or feedback gained from customer experiences.