Jan 2019 – Present · 7 yrs 3 mos · Hybrid

Feb 2013 – Apr 2018 · 5 yrs 2 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Advise companies on best human capital management practices.
• Support clients in integrating effective HR processes, programmes and practices into their operations
• Build and maintain effective relationship with customers
• Train managers and HR employees on customised learning and development programmes.
• Coordinate and facilitate the completion of consulting projects
• Responsible for profitability of consulting projects

Aug 2011 – Jan 2013 · 1 yr 5 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Conduct market research for the new business and gather information from resources
• Network with industry players to identify potential business partners
• Develop situation analysis of the market and the company
• Prepare business plans in the development of a strategic plan for the future of the business
• Revamp and implement customer database management
• Collaborate with trainers to understand and fulfil customer requirements, including designing training curriculum

Jan 2004 – Jul 2011 · 7 yrs 6 mos · Petaling Jaya, Selangor

• Corporate Communications
• Custodian of the B. Braun brand, ensuring that the image of the company, all marketing collateral and communication from the office is in line with the company’s Corporate Identity
• Responsible for all internal and external communications, including maintaining the company website, employee newsletters, e-bulletin boards, preparing press releases, crisis management and event management
• Developed and implemented crisis communication tools and systems in response to product complaints
• Satisfied internal customers, i.e. sales and marketing teams with marketing communication programs for key products via above the line marketing collateral (brochures, stationery, marketing materials etc), videos and face-to-face events as well as trade shows
• Maintained ties with media for key events to obtain coverage in targeted media
• Liaised with vendors and suppliers and managed the PR & Marketing Communications budget
• Worked closely with HR on Internal Communication matters; e.g. Company’s Vision, Mission and Values and establishing a Winning Culture
• Launched the company’s e-Bulletin board to keep employees abreast of the company’s news and used the most effective ways to communicate messages to employees based on priority and reachability
• Corporate Initiatives
• Key Role in Change Management and Organisational Development projects as part of Corporate Strategy (addressing people and processes) ; i.e. Balanced Score Card, Key Account Management, Market Driven Organisation, Best Working Place, B. Braun Business School, BMS 2010 Vision, Mission and Values, Winning Mechanism
• Human Resources
• Designing & Implementing Employee Opinion Surveys
• Initiating the B. Braun Business School for Employee Development
• Designing Competency-Based Interview Questions & establishing a system for Structured Interviews
• Reviewing the Rewards & Recognition Programme
• Implementing a Talent Management Programme
• Establishing a Coaching Culture for Employee

Jul 2001 – Dec 2003 · 2 yrs 5 mos · Petaling Jaya, Selangor

• Conduct training on the usages of sales force automation systems.
• Manage and mine the company's CRM solution, Goldmine
• Manage a marketing database that contains competitor information, media and images
• Organise tradeshows and scientific exhibitions for the sales and marketing team
• Assist in the development and implementation of harmonized systems for sales performance
• management and business reporting
• Obtain customers input on branding, via a survey research with Synovate