Feb 2019 – Sep 2020 · 1 yr 7 mos

• Hands-on Manager, managing a team of 6 recruiters who specialize in building out Software Development teams in the UK. We cover the Microsoft Stack, Open Source, Front End, Mobile and Data and we proudly support the growth of brands like Next, Sports Direct, Lloyds, Derivco, Foxtons, Enterprise Rent a Car and Apple.
• Why we are different;
• Quality driven approach, we don’t use KPI’s and only target on our “time to hire” metric which currently is 2.4 weeks for permanent and 48 hours for contract
• We offer bespoke recruitment products which we have designed to make clients lives easier;
• o IKM Technical testing upon submission
• o Psychometric testing
• o Video Interviewing
• o Extended rebate schemes to fit your timescales and budget
• o Applicant tracking system access and collaboration tools
• We provide added value by offering market intel, salary and benefits benchmarking, consultation on recruitment marketing campaigns or even just advise on how to best attract the best Developers
• We can sponsor Specific Development recruitment events and meetups at our corporate box at Wembley Stadium
• I am currently learning to code myself- watch this space

Aug 2018 – Feb 2019 · 6 mos

• Mentoring a team of 3 Specialist Recruiters through various hiring projects with brands like Virtusa Polaris, Apple, Next and Capita

Jul 2015 – Aug 2018 · 3 yrs 1 mo

• Progressing from a Resourcer through the ranks to a Senior Consultant, working across business-critical and high-value projects for a niche technology recruitment business

Jan 2015 – Jul 2015 · 6 mos · Sydney, Australia

• 1. Taking inbound Service and sales calls/emails. Solving issues in a timely manner.
• 2. Developing customer service satisfaction standards.
• 3. Outbound sales calls, using knowledge and experience to up sell.
• 4. assisting other areas of the business (Finance, Buying, Web team) giving me a wider scope on business development.
• 5. Reporting Figures to senior management team and owner of the business.
• 6. Developing Financial reports to increase productivity and revenue
• 7. Tasked to increase productivity and sales through alternative sales channels (Zopim Livechat function).
• 8. Created Training Documents for existing & new staff.

Jan 2009 – Jan 2013 · 4 yrs · Portsmouth, United Kingdom

• 1. Managing a team of 15 staff, ability to motivate, create a good work atmosphere and approachable personality.
• 2. Making sure KPI’s and targets are hit and daily tasks are completed at a high standard.
• 3. Dealing and appeasing difficult customers in situations that would require managerial intervention.
• 4. Mentor for apprenticeship schemes and management/system training programmes.
• 5. Carrying out training workshops which empower team members and help build guidelines for future customer contact.
• 6. Carrying out staff admin tasks including; Staff interviews/recruiting, progress/pay/bonus reviews, disciplinary and return to work procedures, health and safety and daily staff updates.
• 7. Reporting on figures and KPI’s to senior Management and regularly involved in business development meetings.
• 8. Creating new shift patterns and rota to meet the dynamic nature of the business.
• 9. Upholding the high expectations of “exceptional customer service” from start to finish, which has led to Wiggle receiving a number of awards.