Apr 2022 – Sep 2025 · 3 yrs 5 mos · Pune, Maharashtra, India · Remote

• Responsibilities:
• Configured, supported, and resolved issues related to firewalls, SD-WAN, wireless networks, and switching .
• Led the migration of FTD firewalls to Palo Alto firewalls.
• Deployed Palo Alto firewalls on Google Cloud Platform (GCP).
• Implemented audit processes for network security devices.
• Key Projects:
• Privileged Access Management (PAM):
• Led the implementation of CyberArk PAM solutions for network infrastructure, including routers, switches, wireless devices, load balancers, and firewalls.
• MDG to RISE with SAP Connectivity:
• Managed tenant-to-tenant connectivity projects, overseeing TRB, ARB, and TAS, and executed connectivity implementation.
• Data Center Refresh:
• Directed the refreshment of network equipment in the data center, ensuring all devices were updated and fully operational.
• COMMIT:
• Directed the Palo Alto firewall project, overseeing all phases before transitioning to Business-as-Usual (BAU) operations.
• Achievements:
• Successfully coordinated with the server team to generate and upload SSL/TLS certificates on Palo Alto firewalls.
• Maintained network security using Palo Alto firewalls, troubleshooting various issues in NGFW and VPN.
• Participated in the migration from Cisco ASA to Firepower (FMC/FTD).
• Additional Responsibilities:
• Configured and managed Silver Peak SD-WAN security policies, performed bandwidth upgrades, and analyzed ISP link utilization.
• Coordinated with field engineers to fix onsite ISP hardware issues and performed OS upgrades on Edge Connect devices.
• Managed and troubleshot wireless networks, including configuring wireless access points and resolving SSID issues.
• Monitored and managed ISP services, implemented global and branch-level changes on Palo Alto and Silver Peak SD-WAN.
• Configured and troubleshot Cisco L3 switches, including VLAN configurations, IOS upgrades, and SNMP V3 configurations.

Jan 2019 – Oct 2022 · 3 yrs 9 mos · Mumbai Area, India

• Responsibilities:
• Rule and Policy Optimization: Performed rule and policy optimization on Panorama and Palo Alto firewalls to enhance network security and performance.
• Operational Support: Provided daily operational support and system administration for core network infrastructure, ensuring consistent and reliable network performance.
• Installation & Troubleshooting: Led the installation and troubleshooting of Palo Alto firewalls, addressing and resolving various network issues efficiently.
• NGFW and VPN Troubleshooting: Diagnosed and resolved a range of issues related to Next-Generation Firewalls (NGFW) and Virtual Private Networks (VPN), ensuring secure and stable connectivity.
• Network Security Maintenance: Maintained robust network security by configuring and managing Palo Alto firewalls, implementing best practices to protect against threats.
• Security Profile Configuration: Configured security profiles on Palo Alto firewalls, including URL filtering, antivirus, antispyware, and vulnerability protection to safeguard network integrity.
• Key Achievements:
• Enhanced Security Policies: Successfully optimized firewall rules and policies, resulting in improved network security and reduced potential vulnerabilities.
• Operational Excellence: Consistently provided high-level support and system administration, contributing to seamless network operations and minimized downtime.
• Efficient Issue Resolution: Demonstrated strong problem-solving skills in troubleshooting NGFW and VPN issues, enhancing overall network reliability.

Aug 2017 – Aug 2018 · 1 yr · Mumbai Area, India

• Responsibilities:
• Diagnostics and Fault Clearance: Performed timely and accurate diagnostics to ensure fault clearance wherever possible, maintaining optimal network performance.
• ITIL Process Adherence:Adhered to ITIL processes including incident management, change management, and service request fulfillment, ensuring compliance and efficiency.
• Ticket Management:Created, updated, and resolved tickets for various alarms using Remedy, ensuring prompt and effective issue resolution.
• Network Troubleshooting:Troubleshot various network issues such as device down, interface down, high memory/CPU/BW utilization, and packet loss, minimizing disruptions.
• Firewall Security Policy Configuration: Configured security policies on firewalls to maintain robust network security.
• Proxy Device Management: Created, deleted, and modified rules on proxy devices, including whitelisting, blacklisting, and forwarding URL access requests for users using Bluecoat proxy.
• Proxy Device Monitoring: Monitored and checked memory/CPU utilization on proxy devices, ensuring optimal performance.
• CISCO IP Phone Management: Managed CISCO IP phone registration, updates, and deletions, providing reliable communication solutions.
• RAS Support: Provided remote access service (RAS) troubleshooting and remote support to users, ensuring seamless remote connectivity.
• Regional User Support: Handled support requests and incidents from users across multiple regions including Japan, Europe, America, and Asia-Pacific (Singapore, China, Hong Kong, etc.).
• Incident and Change Management: Managed incidents, work orders, and change requests raised by users and internal teams, ensuring resolution and closure.
• Alarm Resolution: Created, updated, and resolved tickets for various alarms on Remedy, maintaining network stability and performance.

Jun 2015 – Jul 2017 · 2 yrs 1 mo · Trimbakeshwar

• Network planning and design,Selecting network devices, Installation and administration of LAN,maintaining network as well as resolving all network related problems,Installing and maintaining DSS7016 Server, web site traffic growth, web site UI, SMM(social media marketing),Basic desktop Application Development,

Oct 2014 – Apr 2015 · 6 mos · Nasik Area, India

• work as business analyst, SEO (Search Engine Optimization) Trainer,,Team Leader

Jan 2012 – Oct 2014 · 2 yrs 9 mos · Nasik Area, India

• HARDWARE AND SOFTWARE SUPPORT , software support to embedded system