Jernita Prince

Associate Partner

Conyers, Georgia, United States26 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

25+ years in Order to Cash operations
Expert in digital modernization and process transformations
Proven track record in M&A integrations

Stackforce AI infers this person is a seasoned leader in Accounts Receivable and Billing Management within the SaaS and Finance sectors.

Contact

Skills

Core Skills

Accounts Receivable ManagementKpi ReportingBilling ManagementCollections Strategy

Other Skills

InvoicingCash Application ProcessCustomer Inquiry PortalCredit Application RefinementElectronic Payment ConversionBilling AutomationCash Application AutomationRebate ManagementCollection Plan DevelopmentBad Debt ManagementKPI DesignBilling Process ImplementationAR/AP ManagementCredit Review StrategiesExpense Review Process

About

Accomplished and results-driven executive with 25+ years of progressive leadership across Order to Cash (O2C) operations including credit, billing, collections and cash applications. Expert in turning underperforming departments into strategic value centers, building high-performing global & domestic teams, driving enterprise-wide process transformations, executing digital modernization. Adept at aligning financial strategies with business outcomes, minimizing risk exposure and improving working capital through operational rigor and data-driven decision-making. Proven ability to lead M&A integrations & shared services initiatives.

Experience

26 yrs 3 mos

Total Experience

3 yrs 3 mos

Average Tenure

3 yrs 6 mos

Current Experience

Technology company

Sr. Director of Accounts Receivable

Nov 2022 – Present · 3 yrs 5 mos

Develop and implement policies and procedures in alignment with industry standards and in support of company objectives.
Prepare KPI reporting used to manage daily operations and overall department performance; identify root cause of negative KPI trends and make recommendations for corrective actions.
Monitor team performance related to creation and delivery of invoices; ensure KPIs for time to invoice stay at optimal levels.
Serve as an internal and external escalation point to aid in resolution of invoicing disputes.
Manage the accounts receivable portfolio and collections strategy, provide guidance to the AR team on collections communications.
Escalate accounts receivable balances as appropriate by engaging directly with the customer, sales teams, and Finance leadership as necessary.
Manage cash application process such that payments are applied timely against open invoices.
Responsible for training, performance management, and career development of AR team members.
Lead execution of M&A related Accounts Receivable integrations, including invoicing policy, open transactions, and payment portals.
Support ongoing effort to streamline all aspects of the AR function.

KPI ReportingInvoicingAccounts Receivable ManagementCollections StrategyCash Application Process

Manufactoring company

Director of Billing, Credit & Collections

Mar 2019 – Sep 2022 · 3 yrs 6 mos

  Key contributor in several acquisitions and mergers in areas of account creation validation and AR transfers
 Visioned and executed project to create a customer inquiry portal
 Created novel solutions to reduce deductions to maintain the integrity of the AR
 Partner with the matrix to refine the organization's credit application
 Led electronic payment conversion project to reduce check payments and improve cash flow
 Aid & advised on new product launches & refining organization processes to eliminate waste
 Created and deploy process to automate manual billing transactions improving SLAs from 2 weeks to 24 hours
 Reduced cash application’s SLA by driving initiatives to encourage electronic remittances and eliminating waste
 Deployed cash applications automation tool that increased auto applications from 55% to 70%

Customer Inquiry PortalCredit Application RefinementElectronic Payment ConversionBilling AutomationCash Application AutomationBilling Management+1

Waste and recycling

Director of AR, Billing & Cash Applications

Feb 2018 – Feb 2019 · 1 yr · Atlanta, Georgia

 Implemented best practices for managing rebates
 Key contributor in acquisitions in areas of account creation validation and AR transfers
 Strategically developed a collection plan based on the customer’s behavior and leverage the data to partner with sales and other matrix partners to reduce the DSO of delayed customers to effectively manage working capital
 Managed and post bad debt entries; implemented best practices to reduce bad debt reserves
 Built cross-functional relationships to expedite results related to billing timely

Rebate ManagementCollection Plan DevelopmentBad Debt ManagementAccounts Receivable ManagementCollections Strategy

Recycling

AR MANAGER

Feb 2016 – Feb 2018 · 2 yrs · Atlanta, Georgia

 Designed, monitored, and executed KPIs to track internal behaviors to provide data-driven intel to the organization to drive process improvements and ultimately a restructure.
 Designed and implemented a billing process that saved the company $400K in billing errors
 Analyzed and root cause billing practices to reduce the DSO
 Created a new process for the organization to manage AR/AP offsets & rebates for the same vendor/customer
 Solved complex issues across the matrix to aid in implementing cross-functional processes by way of RCCM

KPI DesignBilling Process ImplementationAR/AP ManagementBilling ManagementAccounts Receivable Management

Medical transcription company

AR MANAGER

Aug 2014 – Feb 2016 · 1 yr 6 mos · Sandy Springs, Ga

 Create and execute strategies for credit review to minimize risk and exposure
 Reduced DSOs from 50 days to 38 days by determining the root causes and creating effective countermeasures
 Created expense review process to eliminate wasteful spending
 Review new contracts for appropriate billing and collections terms to manage DSOs

Credit Review StrategiesExpense Review ProcessAccounts Receivable Management

Hospitality

Billing Manager

Jul 2008 – Jul 2014 · 6 yrs

 Restructured and redefined the order-to-cash strategies resulting in reduced past dues from 33% to 7%
 Partnered with IT to update the website to allow customers to remit payments online
 Envisioned and executed process to auto-deactivate unpaid parking permits
 Created best practices for posting & reconciling monthly revenue sub-ledger to the general ledger

Order-to-Cash StrategyPayment ProcessingBilling Management

Manufacturing

Billing Manager

Dec 2005 – Jul 2008 · 2 yrs 7 mos

Manage portfolio of $65Million
Analyze financials to create internal lines of credit
Performed monthly reconciliation of Accounts Receivable and Accounts Payable
Manage cash applications of $2M weekly
Monitor vendor invoices reimbursement including discount programs
Apply and release holds on past due accounts
Apply financed payments, discounts as they relate the reimbursement program
Reconcile general ledger, audit batches & balance related reports

Accounts Receivable ManagementFinancial AnalysisBilling Management

Home healthcare

AR Supervisor

Oct 1999 – Dec 2005 · 6 yrs 2 mos

Manage staff of 10 billers/collectors & AR portfolio of 9Million
Invoice & analyze 1500 HFCAs/UB92s claims weekly & responsible for corrections for billing errors
Monitor aging report, analyze reimbursement trends, EOBS and process EDI reports
Review and approve refunds, revenue and write-off adjustments
Adhere to Commerical & government payors appeals process to collect outstanding AR
Resolve billing/reimbursement discrepancies up to and including ICD9/CPT & HCPCS coding
Monitor contractual agreements to ensure billing guidelines are adhere to
Interview and train new hires & implement and carry out policies and procedure

Billing ManagementClaims AnalysisAccounts Receivable Management