Apr 2019 – Nov 2021 · 2 yrs 7 mos

• Handling a team of Infrastructure Engineers which includes DBA and Network Engineers as well.

May 2017 – Nov 2021 · 4 yrs 6 mos

• AWS, VxRails E560F, Dell PowerEdge 14G, VSAN 6.6.
• vSphere6 , 6.5, Horizon View 7.4.
• PureStorage, vROPS, Actifio.

Apr 2014 – May 2017 · 3 yrs 1 mo · Gurugram, Haryana, India

• Working as Vmware/UCS (Vblock) Administrator in International Cloud Team of Orange for Customers/Clients- SITA, B2GaaS.
• 1.Working on Vblock 700 MX, UCS 2.3 and vSphere 5.1.
• 2.Deployment of new half blades in existing environment or for new projects.
• 3.Creation of Service profiles on new B230 M2 amd B200 M3 blade Servers.
• 4.Provisioning via UIM.
• 5.Logical configuration of new ESXi Servers
• 6.Understanding HLD and LLD to deliver project.
• 7.Troubleshooting incidents and implementing changes to make sure environment is stable.
• 8.Problem Management, Change Management and resolution of incidents.
• 9.Management of around 125 physical Servers and more than 1000 Vms across 3 sites SIN, ATL and FRA.
• 10.Managing, config and troubleshooting- Veeam Backup across all 3 sites
• Patch Management and involvement in data collection related to IT Audits.
• 11.Troubleshooting of virtualization related issues for e.g HA related, DRS related, PSOD on hosts.
• 12.Analyzing ESXI host, core dump, VM logs to find out issues.
• 13.Providing final RCA to clients, preparing internal KEDBs and SOPs for internal teams so that they can do initial investigations.
• 14.Co-ordination with vmware, Cisco and VCE engineers via call for troubleshooting sesions and then providing resolution of issues via webex.
• 15. DCUCI trained and in depth understanding of UCS components like Chassis, FIC, IOMs, and Blade Servers. Take training sessions of new joinees and new peers.
• 16.Good command over EMC Avamar Backup tool and hands-on experience on backup management.
• 17.Understanding of N1k architecture and co-ordination with network team for issues related with N1k.
• 18.Handling calls, DSR calls and explaining the incidents to managements and SDMs.
• 19. Understanding of Storage and SAN technology(VMAX, MDS, zoning, LUN creation).

Feb 2013 – Apr 2014 · 1 yr 2 mos · Gurugram, Haryana, India

• Worked in Arvato Bertelsmann as Technical Support Executive- Enterprise for Acronis in its B2B process of global tech support team. Acronis is a renowned backup and recovery software development company.
• Handled troubleshooting of all the Enterprise Backup Software which company was developing. While handling issues with customers I have learnt the working of Server Operating Systems. Completed training successfully provided and I am an Acronis Backup and Recovery Certified Engineer. Helping Enterprise clients of all round globe in setting an environment to run and manage backup and recovery of their critical Servers.
• Setting up backup plans and strategies for Clients.
• A). Working and troubleshooting experience on VMware Workstation/Player and ESXi platform. (Knowledge of Virtualization and its functioning and troubleshooting).
• B). Aware of VM tools, vSphere, vCenter, vCloud Director and recovery of VM’s and ESXi configs.
• C). Hands on experience on MS Exchange Servers, MS SharePoint Servers, MS SQL Servers. Aware of information store, mailboxes and databases recovery to run application in downtime.
• D). Worked on Server 2003, Server 2008, R2, Server 2012 and aware of backup and recovery functionality of critical Servers.
• E). Worked on MS SBS Edition Servers and Hyper-V.
• F). Can diagnose issues with cloud backup and have used network monitoring tools like wireshark.
• G). I learned there basics of Linux OS and have worked on network storage devices like SAN and NAS. Know about Tape Devices.

Aug 2012 – Jan 2013 · 5 mos · Gurugram, Haryana, India

• Worked with Convergys India Services pvt.ltd. as Technical support officer in the process of Microsoft corporation (MS windows 8 Voice).
• Trained in all kind of Windows client Operating Systems and its working like Windows XP, Windows Vista, Windows 7, Windows 8 and can troubleshoot any issues related with the operating systems, anti- virus, firewalls and networking.