Sep 2019 – Aug 2022 · 2 yrs 11 mos · San Jose, California

• In my role at PayPal, I spearheaded the development of AML/KYC solutions for high-profile products, including PayPal Crypto and High Yield Savings. I led the launch of KYC/KYB and tax onboarding processes for crypto offerings, increasing product activation rates by XX%.
• My efforts in optimizing onboarding processes contributed to a XX% growth in net new active users.
• Drove the launch of PayPal services & established regulatory compliance across growth markets in LATAM & China
• Furthermore, my work in enhancing KYC pass rates and reducing compliance costs through new partner integrations led to a XX% efficiency improvement in manual verifications, significantly lowering operational expenses.
• Designed a new product manager onboarding curriculum to set them up for success in the first 90 days. Mentored new PMs and contributed to team growth in the hiring process

Apr 2018 – Sep 2019 · 1 yr 5 mos

• At Merkle, I crafted a comprehensive API and webhooks strategy that enabled partners to deliver innovative user experiences in retail and e-commerce. I launched a Client Advisory Council, integrating customer insights into the product roadmap, which boosted client satisfaction by 25%.
• My development of a social listening platform empowered retail brands to enhance their marketing campaigns, resulting in a XX% increase in customer engagement. Additionally, I expanded the product's market reach from the USA to 25+ countries, unlocking significant new revenue streams

Apr 2016 – Apr 2018 · 2 yrs

• Loyalty Program Frameworks: Designed and built critical components for loyalty programs, such as Loyalty Rewards, Tiers, Real-Time Offers, and promotions. This comprehensive framework enhanced the platform's flexibility and appeal, attracting more clients and increasing customer satisfaction.
• Real-Time Segmentation and Scoring: Developed a real-time segmentation framework using RFM Analysis, enabling precise customer scoring and targeted marketing. This resulted in more effective campaigns and a 15% improvement in campaign conversion rates.
• Enterprise Analytics and Reporting: Spearheaded the creation of an enterprise analytics stack using open-source technologies and cloud solutions. This stack provided clients with powerful, self-serve reporting tools, reducing reporting turnaround time by 40% and increasing client satisfaction.
• API Development and Management: As the lead product owner, I developed and maintained the Loyalty API, ensuring it supported real-time customer interactions and handled over 2.4 billion requests monthly. This reliability and performance were critical to maintaining high levels of customer satisfaction and trust.
• Sales Enablement Materials: Created detailed case studies and product feature white papers to support the sales team in demonstrating the platform's capabilities. These materials helped secure new business and expand existing client relationships, contributing to significant revenue growth.

Jan 2015 – Mar 2016 · 1 yr 2 mos

• As a Product Owner at Nitro, I drove the growth of the API business, increasing product adoption by X% month-over-month. I led the design and development of the Salesforce Integration for Nitro Cloud, which contributed to a XX% increase in Monthly Recurring Revenue.
• My focus on defining key product metrics and publishing growth reports provided critical insights that guided strategic decisions. Additionally, my efforts in developing functional specifications and user-friendly designs significantly enhanced the user experience, resulting in higher customer satisfaction.

Apr 2013 – Dec 2014 · 1 yr 8 mos

• # Developed & launched zero to 1 Nitro’s cloud based document productivity platform for document e-signing, sharing & collaboration
• # Design & Develop Nitro's cloud based platform for document e-signature solutions, document collaboration and delivery. Core development platform includes Play Framework, Java, PostGres SQL & Heroku.
• # As a full stack engineer, I designed and developed several key product features on Nitro Cloud. I also lead the development of a complete, in house, Customer Management & Services portal for the in house support team to manage and administer over 4 million accounts on Nitro Cloud.
• # Other key areas of research and development include performance analysis, cloud storage integrations with Google, Skydrive, Dropbox etc.
• # Salesforce App Development - Apex, Visualforce, OAuth

Jun 2010 – Apr 2013 · 2 yrs 10 mos · San Francisco Bay Area

• At GT Nexus, I developed and maintained critical features on the cloud-based supply chain management platform. My work on EDI/XML/EDIFACT integrations and the development of a search framework using Apache SOLR improved transaction processing speed by X%.
• I also designed an integration management tool that streamlined troubleshooting for shipping transactions, reducing issue resolution time by X%. These contributions significantly enhanced the platform's efficiency and reliability, directly impacting customer satisfaction and retention

Feb 2009 – Jan 2012 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• # Launched a design consulting firm with a specific focus on documentary, lifestyle, wedding, and editorial photography
• # Launched a photo book design practice
• # Published documentary stories in various editorials, Wall Street journals etc.
• # Created a creative photography curriculum launched a course for middle school children with an emphasis on observation, thinking, and practice of photography