Surbhi Taneja

Operations Associate

Gurugram, Haryana, India2 yrs 10 mos experience

Key Highlights

Over 4 years of experience in BPO and KPO sectors.
Supervised and trained a team of 22+ associates.
Expertise in data analysis and financial operations.

Stackforce AI infers this person is a skilled professional in BPO and KPO sectors with strong data analysis and financial management capabilities.

Contact

Skills

Core Skills

Accounts ReceivableCash ManagementBilling ManagementFinancial OperationsData AnalysisData VisualizationData ManagementRisk AssessmentCustomer Service

Other Skills

Cash ApplicationCustomer DisputesReconciliationInvoicingBilling SchedulesERP SystemPayment ProcessingPython (Programming Language)TableauKYC ComplianceDue DiligenceData ExtractionData CollectionCustomer HandlingReport Writing

About

With 4.2 years of experience in BPO, KPO sector, I have 1 year of experience in supervising, training and handling a team of 22+ associates. I'm a highly motivated and strong-headed person with talents for team building, team handling, and motivating skills. I'm seeking a full-time position that offers professional challenges utilizing excellent team handling, time Management, problem solving skills.

Experience

2 yrs 10 mos

Total Experience

11 mos

Average Tenure

11 mos

Current Experience

Genpact

Accounts Receivable Specialist

Jun 2025 – Present · 11 mos · Gurugram, Haryana, India · Hybrid

1. Executed collection calls to customers, addressing inquiries, and confirming outstanding
invoices.
2. Managed end-to-end cash application processes, ensuring accuracy and confidentiality in
handling funds.
3. Processed cash application functions for invoices at assigned sites, completing Daily Receipt
Reconciliation promptly.
4. Followed up on customer disputes and inquiries, collaborating across departments to facilitate
resolutions.
5. Reconciled orders with customer records, validating credits or debits for collection or refund
purposes.

Accounts ReceivableCash ApplicationCustomer DisputesReconciliationCash Management

Teleperformance

Senior Process Executive

Jul 2024 – Jun 2025 · 11 mos · Gurugram, Haryana, India · On-site

Generated and issued monthly, quarterly, and annual invoices with accuracy and compliance to
contracts.
Capture all billing inputs, including usage data, license counts, and discounts accurately.
Reviewed contracts and order forms to establish billing schedules and key terms effectively.
Coordinated with Sales Ops to validate customer information and billing setup in the ERP system.
Monitored unbilled revenue and executed action plans for aged due items promptly.
Posted payments against invoices in the ERP system, processing ACH, wire transfers, credit
cards, and checks efficiently.
Investigated and resolved unidentified or misapplied payments in a timely manner.
Ensured resolution of unapplied payments before month-end close.

InvoicingBilling SchedulesERP SystemPayment ProcessingBilling ManagementFinancial Operations

Oeson

Data Analyst

Nov 2023 – Feb 2024 · 3 mos · Surrey, British Columbia, Canada · Remote

Python (Programming Language)TableauData AnalysisData Visualization

Cognizant

Senior Process Executive

Aug 2020 – Jun 2023 · 2 yrs 10 mos · Gurugram, Haryana, India · On-site

Ensured accurate data updates and management of information systems for critical processes
including KYC renewal and address changes.
Checked KYC deduplication of applications within agreed timelines and turnaround times.
Assessed underlying the risks of customers, evaluating registration, regulatory compliance, and
ownership structures.
Extracted and validated information from various sources including databases and open web
searches.
Conducted due diligence and prepared comprehensive due diligence reports.

Data ManagementKYC ComplianceDue DiligenceData ExtractionRisk Assessment

National commodities management services limited

Process Associate

Aug 2019 – Aug 2020 · 1 yr · Gurugram, Haryana, India · On-site

1. Data Collection: (a) Collect data from various sources, including field trials, experiments,
surveys, and literature reviews. (b) Employ advanced technologies and tools for data collection.
2. Customer Handling: Handling Customer queries and managing customer satisfaction.
3. Data Analysis: (a) Apply statistical and data analysis techniques to interpret research findings.
(b) Analyze agricultural trends, patterns, and variables to draw meaningful conclusions.
4. Use software tools such as statistical packages and data visualization tools.
5. Report Writing and Presentation: (a) Prepare detailed research reports and documentation.
(b) Present research findings to internal stakeholders, industry conferences, and relevant forums.
6. Collaboration: (a) Collaborate with agricultural scientists, agronomists, geneticists, and other
experts to integrate multidisciplinary knowledge into research projects. (b) Work with farmers,
agricultural extension services, and industry partners to gather insights and feedback.