Dec 2025 – Present · 5 mos

• Lead the Medical Device Clinical Technology Strategy & Innovation portfolio across Providence’s 51 hospitals, 1,000+ clinics, and 7-state footprint, aligning clinical, operational, and technology priorities at an enterprise level.
• Created and lead Providence’s end-to-end enterprise Medical Device Lifecycle process, establishing a standardized, data-driven framework for evaluation, prioritization, acquisition, implementation, and replacement.
• Drive enterprise medical device utilization strategy and analytics, delivering actionable insights on how devices are used to inform operational decisions, capacity planning, and long-term capital strategy.
• Lead Medical Device Design Strategy and standardization, ensuring devices are implemented consistently across the health system to improve safety, reliability, interoperability, and long-term supportability.

Mar 2022 – Dec 2025 · 3 yrs 9 mos

• Directed enterprise-wide implementation of Nuvolo, standardizing medical device inventory, regulatory compliance, and service workflows across 50+ hospitals and care sites, enabling unified asset visibility and improved operational efficiency.
• Designed and launched Providence’s first Medical Device Fleet Status Dashboard and Medical Device Lifecycle Scorecard, providing leadership with real-time insights to prioritize replacements, optimize capital investments, and extend asset lifecycles.
• Transitioned clinical engineering management in the Alaska region from third-party oversight to in-house operations, reducing costs by 10% ($5M+) while expanding the scope of available services.
• Consolidated and transitioned clinical engineering management and teams in the California and Texas/New Mexico regions to in-house operations, delivering a 10% cost reduction ($5M+) and increasing the breadth of services provided

Mar 2020 – Mar 2022 · 2 yrs

• Led creation of Clinical Technology Services, integrating clinical engineering, field services, and service desk teams under a single leadership structure, enabling consistent service delivery and unified operational oversight across the enterprise.
• Designed and implemented the Providence Single Service Delivery Model (SSDM) for IS and CE, standardizing operations across 7 regions and improving integration between technical and clinical teams, resulting in streamlined workflows and faster issue resolution.
• Led the alignment of Information Services (IS) and Clinical Engineering (CE) operations, helping unify infrastructure, service models, and performance reporting across multiple business units.
• Expanded the Enterprise IS Tech Bar program beyond pilot phase, launching additional staffed “walk-up” technology support locations modeled after the Apple Genius Bar concept, providing on-demand technical assistance and improving end-user satisfaction.
• Identified and advanced “shift left” opportunities by reverse engineering recurring support tickets to pinpoint root causes, collaborating with engineering teams to design solutions that eliminated issues at the source and reduced ticket volume.
• Implemented the Genesys Scheduled Callback widget within the IS Service Portal, allowing users to request service desk assistance and select a callback time, reducing hold times and improving the customer support experience.

Oct 2017 – Mar 2020 · 2 yrs 5 mos

• Acted as proxy to the CTO in guiding division-wide strategic planning, including headcount and resource management.
• Managed capital forecasting process across $100M+ in planned spend; created financial models and dashboards.
• Developed the TEO Governance Model for approvals and requisitions, improving turnaround and resource allocation.
• Produced bi-weekly status reports used by senior executives to guide decisions across 10+ strategic initiatives.

Jan 2015 – Mar 2019 · 4 yrs 2 mos

• Oversaw integration of 8,000+ devices and 7,000+ user accounts across Facey Medical Group and Kadlec Medical Foundation, ensuring seamless operational continuity during large-scale acquisitions.
• Directed planning, deployment, and go-live readiness for 60+ sites, coordinating technical and operational teams to deliver on time and with minimal disruption to clinical operations.
• Developed scalable workflows, asset tracking methods, and post-deployment support models adopted system-wide, improving asset visibility and standardizing support practices.
• Reduced deployment timelines by 25% through process improvements and centralized coordination of cross-functional resources.

Mar 2014 – Jan 2015 · 10 mos

• Supervised a 12-person technical team during simultaneous infrastructure and Epic EHR migration projects with multimillion-dollar budgets at Providence St. John’s Health Center.
• Directed installation of 1,000+ workstations and migration of 2,500+ user accounts across 6 locations.
• Liaised between project leadership, clinical staff, and technical teams to ensure timely deployment and readiness.
• Supported Epic Go-Live and Dress Rehearsals, managing last-mile preparation and day-of cutover activities.
• Delivered cost-saving recommendations through infrastructure assessments and capital planning analysis.

Oct 2013 – Mar 2014 · 5 mos

• Supported Epic implementation across 11 facilities, managing readiness assessments and planning for 3,700+ devices.
• Reduced procurement spend by ~$700K through scope control and forecasting based on user and location needs.
• Developed equipment projections, managed site reporting, and led last-mile validations across 5 hospitals and 6 clinics.
• Created standardized SOPs for asset tracking and recovery; improved audit accuracy during yearly inventory checks.