Sep 2019 – Nov 2021 · 2 yrs 2 mos

• As an Assistant Project Manager at Placetailor, my primary responsibilities included planning, execution, and finalization of projects according to strict deadlines and within budget. This includes coordinating tasks and schedules, monitoring progress, and identifying and resolving issues that arise.
• Whether it be team members, clients, or stakeholders, I have had to learn how to effectively communicate and collaborate with a variety of individuals with different personalities and work styles. This has required strong diplomatic and interpersonal skills, as well as the ability to stay calm and composed under pressure.
• I have had to be resourceful in situations where information was not immediately available or needed updating. This has honed my problem-solving abilities and ability to think creatively, enabling me to find solutions effectively.
• Despite these challenges, I have been able to succeed in my role as an Assistant Project Manager. Through effective communication, collaboration, and resourcefulness, I have been able to meet or exceed project goals and deadlines. Additionally, I have gained valuable experience and skills that will continue to serve me well in my career.

Feb 2019 – Sep 2020 · 1 yr 7 mos

• Placetailor Construction has been an ideal place for me to utilize the skills I have developed throughout my life and continue to learn and grow in the field of construction. I have been able to work on a variety of projects, from the planning stage to the final touches of the finish work. This has provided me with a comprehensive understanding of the building process, from foundation to framing.
• The company's focus on building exclusively passive houses was a significant factor in my decision to join the team and change careers. Passive house is a rigorous and strict standard for energy efficiency in a building, which results in very low energy consumption. This allowed me to learn about the latest and most advanced building techniques, materials and technologies to achieve high energy efficiency and sustainability.
• I have been fortunate to work with a dedicated team of professionals who have been instrumental in my professional development. I have learned from their experience, knowledge, and skills and I have been able to apply this learning to my work. The company's culture is one of continuous learning and improvement, which has been very motivating for me.
• In conclusion, Placetailor Construction has been a great opportunity for me to apply my skills and knowledge, as well as to learn and grow in the field of construction. The company's focus on passive house construction has been an exciting challenge for me, and I am grateful for the opportunity to work with a dedicated team of professionals.

Jul 2008 – Dec 2018 · 10 yrs 5 mos · Natick, Massachusetts, United States

• At Jill's Cleaning Maids at Your Service, I played an active role in all daily business operations, including sales calls and business plan development. My path to becoming CEO was a natural progression.
• Business
• Development and execution of business plan to ensure positive and steady growth at a sustainable rate. Maintaining a 20% growth annually in the past 3 years.
• Marketing and Sales
• Create and implement Marketing Plan
• Network (BNI, Chamber of Commerce and related activities)
• Receive all sales calls, schedule and perform estimates. Follow up until sales is completed or non-converted
• Manage CRM
• Customer service
• Relationship management to create loyal clients that are satisfied with their service, and consistently achieve Super Service award status on Angie's List.
• Develop customer surveys, follow up after sales, periodic visits and phone calls. Using any issues into an opportunity to wow clients.
• Operations
• Systems development to streamline daily activities. Developed work flows and check lists for every task. Ensuring that the methods are efficient and up to date.
• Research and purchase of necessary supplies and equipment (maintenance)
• Coordinate new jobs with operations
• Study of routes and maps (optimize travel time)
• Accounting
• Managing accounting for entire company, by maintaining books, reconciling discrepancies from year to year, and preparing financial reports. (Creating invoices, receive customer payment, and collect receivables. Enter and analyze expenses. Reports analysis.
• Keep costs at a low rate and improve hourly profitability

Jan 2004 – Dec 2014 · 10 yrs 11 mos · Greater Boston

• My career at Bella Luna & the Milky Way Lounge, one of Jamaica Plain's most popular restaurants, I used my commitment to customer satisfaction and drive to develop new skills to work my way up from pizza maker, to kitchen manager, server, bartender and finally, to bar manager.
• In the kitchen I had an amazing experience. Developing menus, creating special, ordering, scheduling, cooking of over 300 people.
• My duties as bar manager are listed below:
• Designing an innovative and creative cocktail program on a seasonal basis, to keep up with constantly-shifting food and beverage trends. My cocktails were feature in magazines and newspapers, and on of my drinks was awarded second place Movers & Shakers (Boston’s elite restaurants and caterers compete to craft a cocktail worthy of being called a work of art.)
• Maintaining bar inventory.
• Training new bartenders to operate under Bella Luna's ideals, which are to maintain a community-focused atmosphere while providing a high-level of customer service.
• Reconciling cash and deposits at the end of every night.
• Working with security and local law enforcement to maintain an safe environment during events and busy evenings.
• Work with a high-volume sales: On weekends we would have three hundred people for dinner + another two hundred people for entertainment.

Sep 1999 – Feb 2000 · 5 mos · Greater São Paulo Area

• I was first hired at Agência Estado (news agency) as an Intern to translate news and articles from English to Portuguese at Maga.Zine, a weekly web publication within estadao.com portal. Right after 2nd month my rolled expanded and I was not only translating but also researching for relevant international news or articles (arts, economy, behavior) and editing it (HTML). It gave great writing skills and some design and web experience.