Feb 2025 – Jun 2025 · 4 mos · Noida, Uttar Pradesh, India · On-site

• Spearheading CTV ad campaign execution with 100% on-time delivery, driving 50%+ improvement in incremental reach and ad efficiency. Leading development of lower and upper funnel solutions to optimize performance while implementing risk frameworks for proactive risk management.

Jul 2022 – Feb 2025 · 2 yrs 7 mos · Hyderabad, Telangana, India

• Led the development of a $400M+/month payment management application, streamlining payments for 3,000+ vendors across 30+ states. Managed the end-to-end development of a web-based application (UI + Java + Talend) with a 22-member team, driving automation to eliminate manual data validation and reduce capitation penalties to $0/month. Optimized workflows, cutting payment processing time by 20% and reducing turnaround time (TAT) by 80% through automation of key features like payment rejection, rate editing, and contract management. Designed a Capitation Dashboard tracking 10+ key metrics, enhancing decision-making and contract visibility. Conducted user research and usability testing, leading to a 20% improvement in business satisfaction. Managed a product backlog of 100+ features, prioritizing based on business impact and technical feasibility.

May 2022 – Jun 2022 · 1 mo · Bengaluru, Karnataka, India

• Achieved 98% SLA compliance by ensuring timely resolution of issues for Seller Partners across multiple Lines of Business (LOBs), including chat, email, and mobile support. Worked closely with Real-Time Analysts to align associate availability with forecasted support demand, optimizing workforce efficiency. Collaborated with business leadership to define SLAs based on business needs, ensuring resource capacity was effectively utilized across different LOBs.

May 2021 – Jul 2021 · 2 mos · Gurugram, Haryana, India

• Designed and implemented BFSI dashboards to track key performance indicators, enhance Salesforce monitoring, and streamline sales target setting. Reduced customer onboarding time by 50% by introducing SOPs and templates, improving approval and data reporting efficiency. Increased on-time revenue collection by 20% by designing structured client engagement templates and invoice collection reminders. Developed and formalized a sales farming approach, driving a 20% increase in cross-selling and up-selling from existing clients.

May 2018 – Jun 2020 · 2 yrs 1 mo · Bengaluru Area, India

• Developed cloud-based functional features and enhancements for an FSM application, ensuring seamless maintenance and operational support for an HVAC client. Provided technical support, swiftly resolving issues to minimize downtime and enhance user productivity. Conducted training sessions and created comprehensive documentation to assist end-users in adopting new features and upgrades. Collaborated with cross-functional teams, including business analysts, project managers, and end-users, to gather requirements and deliver business-aligned solutions. Drafted product release notes in coordination with PMs, effectively communicating updates to 300+ product users and ensuring a smooth product rollout.