Prasanth Prabhakar

Co-Founder

Bengaluru, Karnataka, India22 yrs 4 mos experience

Highly Stable

Key Highlights

Scaled Melorra's revenue from ₹140Cr to ₹700Cr in 3 years
Expanded retail presence from 1 to 34+ locations
Reduced delivery times by 38% through logistics optimization

Stackforce AI infers this person is a Retail and E-Commerce Growth Expert with extensive operational leadership experience.

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Skills

Core Skills

Supply Chain ManagementCustomer ExperienceLeadership

Other Skills

D2CB2C e-commerceMulti-channel RetailBusiness Process ImprovementStrategic PlanningBottom Line ImprovementStartupsTeam ManagementBusiness AnalysisOperations ManagementEmployee EngagementBPORequirements AnalysisService DeliveryRecruiting

About

Driving Retail & E-Commerce Growth: From Startups to ₹700Cr+ Scale. I specialize in making businesses grow FAST. From launching retail-first brands to expanding e-commerce ecosystems, I’ve scaled businesses from ₹140Cr to ₹700Cr+, grown operations from 1 to 34 stores, and built multi-warehouse logistics networks that cut delivery time by 38%. What I Do Best: Turnaround & Scale: Transforming operations into high-growth, high-margin machines Supply Chain & Fulfillment: Multi-city, omnichannel logistics that deliver faster & cheaper Customer Experience (CX) & NPS: Data-driven strategies that drive engagement & loyalty Growth Strategy & P&L Management: Profitability, cost optimization & EBITDA wins. Key Wins: Grew Melorra’s revenue from ₹140Cr to ₹700Cr in 3 years Business expansion to foreign markets. Expanded physical retail from 1 store to 34+ locations Reduced CAC by 32% via precision targeting, Lookalike Audiences & personalized retargeting Built a multi-warehouse fulfilment model, cutting delivery TAT by 38% Led a 2,200+ member operations team at Vogo, scaling fleet ops from 4K to 15K vehicles in 6 months. I don’t just run operations, I transform them. If you’re building something big, let’s connect!

Experience

22 yrs 4 mos

Total Experience

2 yrs 8 mos

Average Tenure

7 mos

Current Experience

Eustress

Founder and Operator

Sep 2025 – Present · 7 mos · Bengaluru, Karnataka, India

Building India’s Next Disruptive Retail Brand. Leading strategy, investor outreach, and financial modelling to create a high-growth, EBITDA-positive retail-first fashion brand.

Career break

Travel

May 2024 – Dec 2024 · 7 mos

Melorra

Vice President Operations and Customer Experience

Aug 2020 – Apr 2024 · 3 yrs 8 mos · Bengaluru, Karnataka, India

Grew revenue from ₹140Cr to ₹700Cr+
Expanded retail from 1 to 34 stores.
Reduced delivery times by 38% by implementing a multi-warehouse fulfilment strategy
Lowered CAC by 32% using advanced Lookalike Audiences & Retargeting
Achieved NPS >50 across online & offline channels

D2CSupply Chain ManagementB2C e-commerceCustomer ExperienceLeadershipMulti-channel Retail

Vogo automotive pvt. ltd.

Vice President Operations and Customer Experience

Mar 2019 – Apr 2020 · 1 yr 1 mo

Led 2,200+ ops team managing fleet, logistics & CX
Scaled fleet from 4K to 15K vehicles in 6 months, expanding to 6 new cities
Pioneered IoT tracking for fleet management, improving asset utilization

Business Process ImprovementSupply Chain ManagementStrategic PlanningLeadershipBottom Line Improvement

Nestaway technologies pvt ltd

Vice President - Operations and Process Excellence

Sep 2015 – Feb 2019 · 3 yrs 5 mos

Scaled India’s largest managed rental platform across 14 cities
Launched Smart Homes & Self Check-in, reducing CX friction & operational costs
Automated operations via Salesforce, streamlining compliance and efficiency.

Flipkart internet pvt ltd

3 roles

Associate Director - Customer returns (Operations)

Promoted

Apr 2014 – Sep 2015 · 1 yr 5 mos

Managed a team of front line managers and oversaw a team size of ~500 employees.
Returns Policy and Experience - sign-off on returns policies for new verticals/product launches. Change management for policy/process redesign. Create and drive the perfect returns experience charter.
Facilated contact reduction through automation and self-serve projects.
Effectively undertook and oversaw cross functional change management and process initiatives to drive NPS.
Supply Chain Controls: drove reverse supply chain initiatives for reducing losses including fraud mitigation and recon measures.
Identified and drove initiatives leading to returns control/reduction by co-creating solutions within ecosystem.
Automated returns process, thereby, increasing self-serve penetration and approval rules.
Took initiatives to reduce the overall TAT with IVR personalization and returns personalization score for customers.
Introduced segmented approach for approval rules.
Undertook initiatives to personalize experience for customers.

Senior Manager - Service Operations

Promoted

Nov 2011 – Mar 2014 · 2 yrs 4 mos

Built v1 customer support function for flipkart.com (including Inbound, Outbound and Email queues).
Initiated and pioneered outsourcing in Flipkart. Actively involved in partner evaluation, finalization and transition of processes.
Led the service delivery of three customer experience verticals including voice and non-voice.
Evaluation of CRMs and telephony services.
Escalated the process from a 28-member team on January 11 to over 400 in 10 months.
Successfully managed the complaints management and timely resolution on all social media networks such as Twitter, Facebook, Mouthshut.com etc.