Feb 2025 – Present · 1 yr 2 mos · Madrid · On-site

• Manage collections and revenue operations processes, ensuring alignment with internal policies, contractual obligations, and regulatory requirements
• Perform control validation activities by reviewing financial processes, account data, and dispute handling to ensure compliance and reduce risk exposure
• Identify, assess, and proactively address financial and operational risks across customer accounts and revenue workflows
• Act as a key point of coordination between Finance, Legal, and Sales to resolve complex disputes and ensure consistent, compliant outcomes
• Support dispute resolution strategies, contributing to improved efficiency and reduced financial risk exposure
• Analyze account data to detect inconsistencies, prevent financial errors, and support informed, risk-aware decision-making
• Drive process improvements to enhance operational efficiency, control effectiveness, and compliance alignment
• Escalate control gaps, discrepancies, and risk indicators to relevant stakeholders, ensuring timely resolution
• Maintain accurate documentation and reporting to support internal reviews, transparency, and process consistency

Jul 2023 – Feb 2025 · 1 yr 7 mos · Madrid, Community of Madrid, Spain · Hybrid

• Managed account reconciliations and resolved financial discrepancies with a 100% compliance rate.
• Collaborated with internal and external teams, enhancing communication and process efficiencies.
• Utilized problem-solving and analytical skills transferable to cybersecurity incident resolution.

Apr 2023 – Jul 2023 · 3 mos · Madrid, Community of Madrid, Spain · Remote

• Uso de máquinas virtuales Windows XP y Kali Linux para diversas tareas.
• Familiaridad con herramientas como Hydra, Nmap, Metasploit, JohnTheRipper, SQLmap, Autopsy.
• Experiencia con Burp Suite y Wireshark para monitorear y analizar el tráfico de red.
• Comprensión de pruebas de penetración y seguridad de aplicaciones web.
• Capacidad para crear informes de incidentes y responder a eventos de seguridad menores.
• Evaluación de la seguridad de la red en busca de vulnerabilidades.
• Experiencia en desmontaje y depuración de software malicioso.
• Investigación de amenazas y asistencia en pruebas de penetración.
• Desarrollo de scripts y automatización para tareas de seguridad.
• Participación en el diseño e implementación de soluciones de seguridad.

Jan 2023 – Jan 2025 · 2 yrs · Madrid, Community of Madrid, Spain · Remote

• Security-focused practical experience across threat analysis, vulnerability assessment, and SOC fundamentals within structured environments.

Jun 2021 – Apr 2023 · 1 yr 10 mos · Spain

• Analista de calidad programador
• Asegurarse de que todos los programas funcionan correctamente
• Completar las pruebas con plazos (sprints de 4 dias, 3 meses y mas)
• Pruebas de:
• regression
• localización
• funcionales
• integración
• aceptación
• GitHub
• Ejecución automatizada de casos de prueba con XCUITest (Framework: Swift UI)
• Reuniones diarias para hacer un seguimiento de las necesidades de los clientes
• Metodología híbrida Agile y Waterfall
• Bug reporting
• Responsable de la fase de pruebas del proceso de producción para garantizar que los productos
• finales cumplen las normas de la empresa. Las tareas incluyen identificar si los productos son
• funcionales, fiables y cumplen las expectativas del usuario final

Sep 2018 – Jun 2021 · 2 yrs 9 mos · Spain

• Support to our clients: incoming and outgoing calls, chat, email and social networks, understand our clients to provide feasible solutions Optimization of the ads of our property owners through education
• Traveler education: inform our travelers how to search, ask, book and stay in one of our 2 million unique places to stay
• Participation: share comments with management on issues related to the result, team morale and customer perceptions

Dec 2016 – Aug 2018 · 1 yr 8 mos · Las Palmas De Gran Canaria Area, Spain

• My roles
• making improvements to the running of the business and developing the restaurants and Bars
• recruiting, training and supervising staff
• planning menus
• ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
• promoting and marketing the business
• overseeing stock levels
• ordering supplies
• producing staff rotas
• handling customer enquiries and complaints
• taking reservations
• greeting and advising customers
• problem solving
• preparing and presenting staffing
• keeping statistical and financial records
• assessing and improving profitability setting targets
• handling administration and paperwork

Nov 2014 – May 2016 · 1 yr 6 mos · Singapore

• As a opening Team member I am assisting the General Manager and the Restaurant Manager on a day to day outlets SOP and standards check. As well in creating SOP’s and implementing them. In charge of guest relations and events management. Furthermore I was over seeing the opening and closing procedures.
• As well I am in charge of staff Training of part time team members and junior staff.
• Due to structural changes inside the company I have the great pleasure of taking over the Oyster Bar with it's Alfresco. Furthermore being in charge for the bar inventory and working closely with the suppliers to always ensure to have the proper stocks available for the day to day service.

Aug 2013 – Aug 2014 · 1 yr · On-site

Oct 2011 – Feb 2013 · 1 yr 4 mos · Singapore · On-site

• Ensuring and over seeing the transaction of arrival luggage & departure luggage, arranging car, van, coach and limousine services for hotel guests and VIP guests, advising guest for recommendations, administrative work for example: answering email of guest request in the mandarin oriental standards, restaurant bookings, checking in/out, cashiering, ticket bookings and answering telephones etc. Furthermore escorting guest to their needed location, ensuring that the guest room is prepared for their arrival, monitoring the arrival limousine and departure limousine. As well being responsible of ensuring that the VIP guest are being picked up and greeted at the airport in the mandarin oriental standards as well for their departure.
• For Food and Beverage. I was in charge for taking orders, preparing high tea, cocktail and buffet set up in the Club Lounge, which has a maximum seating of 200 Guest. Attentively cater their needs by replenishing drinks, food orders and interactively provides guest the utmost service experience.