Apr 2018 – Sep 2020 · 2 yrs 5 mos · New Delhi · On-site

• Led the HR function during a period of structural change, business expansion, and uncertainty, partnering closely with leadership to stabilize the organization while preparing it for scale.
• Change Leadership & Organizational Reset
• Designed and executed the HR roadmap to support expansion into digital marketing and e-commerce.
• Restructured teams, roles and reporting lines to align talent with shifting business priorities.
• Led the people side of two site closures and one expansion, ensuring transparency, dignity and minimal attrition.
• Systems, Performance and Clarity
• Introduced a structured performance management system linking KPIs, accountability, and development.
• Strengthened HR policies and governance to bring clarity, fairness and compliance during transition.
• Improved decision-making by standardizing people data, process and review mechanisms.
• Leadership Trust & Crisis Response
• Acted as a trusted advisor to senior leadership during high-stakes decisions impacting people and operations.
• Designed and implemented a hybrid work framework at the onset of COVID-19, ensuring continuity without loss of engagement.
• Anchored communication during uncertainty, reducing noise, rumor and resistance.
• This role shaped my approach to change leadership, move early, communicate early, and design systems that help people cross uncertainty without losing trust.

Oct 2007 – Apr 2017 · 9 yrs 6 mos · New Delhi · On-site

• Partnered with business leadership over a decade of growth, restructuring, and operational evolution, building the foundational people systems that supported scale and continuity.
• Long horizon systems & capability building
• Aligned HR strategy with evolving business models, supporting scale, role complexity, and organizational maturity.
• Designed career frameworks, succession plans and leadership development pathways to build internal capability
• Established performance management systems that balanced accountability , learning and progression.
• Process, Governance and continuity
• Transitioned legacy HR processes into an integrated HRIS, improving transparency, data accuracy, and decision confidence.
• Authored and implemented core HR policy frameworks covering POSH, grievance redressal, conduct and diversity.
• Strengthened governance and employee relations during organizational restructuring and leadership transitions.
• Culture, conflict and Trust
• Led employee relations, conflict resolution and team interventions during periods of change
• Conducted workshops on collaboration, role clarity and accountability to reinforce a values-driven culture.
• Served as steady partner to managers, helping them navigate people decisions with fairness and consistency.

Apr 2003 – Sep 2007 · 4 yrs 5 mos · New Delhi · On-site

• Built a strong foundation in core people operations and compliance, developing a practical understanding of how organizations function at the ground level.
• Operational Discipline & Process Integrity
• Managed end-to-end recruitment coordination, onboarding and induction across functions and levels.
• Maintained employee records, documentation and HR data with accuracy and consistency.
• Supported payroll coordination attendance and administrative processes critical to day-to-day stability.
• Employee experience & Issue resolution
• Actively supported employee engagement initiatives and grievance handling
• Coordinated closely with managers and support teams to ensure smooth people operations
• Compliance and Execution
• Ensured adherence to HR policies, statutory requirements and internal processes.
• Gained hands-on exposure to labour documentation and compliance hygiene