Jan 2022 – Dec 2022 · 11 mos · Gurugram, Haryana, India

• I am spearheading the Product charter which includes
• 1 - Tech product for enterprise customer to manage their shipments, Tracking the status, managing the Non Delivered Returns, Reduction of RTO.
• 2 - Warehouse as a Service initiative and responsible for GTM Strategy, Roadmap. We are providing the amazon kind of Same Day delivery, Next Day Delivery experience to the D2C brand's customers. Our tech enabled solution will enable the D2C brands to keep appropriate inventory near to customer location. We have integrated multiple OMS and WMS like Vinculum, Unicommerce, Easyecom etc.

Oct 2014 – Dec 2021 · 7 yrs 2 mos · Noida

• Defining Product Roadmap in collaboration with Multiple stakeholders.
• Defining Product Strategies as per market Demand.
• Delivered and now maintaining new cutting-edge product Payment Reconciliation, Wallet, OMS and WMS which are turning to be instrumental for the market growth.
• Defining Product GTM & monitoring product Readiness for the different geographies.
• Finalizing the approach of integration with third party ERP like SAP, Navision and MS Dynamics spread across various geographies.
• Tracking the KPI of OMS/WMS like Order Fulfilment time, Fulfilment Accuracy, Picker Efficiency, Packing Station Cost, Back order Rate, Rate of Return etc.
• Defining service standards & guidelines, best practices that has worked as a benchmark globally for all verticals.
• Strong focus on business growth - successfully enhanced the Post Sales Revenue up to 5X.
• Target of Upsell of USD 3 Mn in One Amazon and Enterprise Singapore Program.
• Broad based expertise in setting strategic goals, making decisions, and enabling smooth day-to-day operations.
• Working in a global set up with teams across North America, Europe, MEA and Southeast Asia
• Strong people management skills with capability of leading large teams and take everyone along to achieve business objectives.

Jan 2014 – Oct 2014 · 9 mos · Noida, Uttar Pradesh, India

• DavaDaru.com was hyperlocal pharmacy with delivery SLA of 2 Hrs.
• It was live in 3 cities: Ghaziabad, Noida & Greater Noida with 20+ Dropship vendors and own central WH.
• We setup our own WH, team of delivery boys, built the strong in-house tech.

May 2011 – Dec 2013 · 2 yrs 7 mos · India, USA

•  Worked on the process improvement project for speciality drug dispenser. Implemented the multiple best practice to reduce TAT.
•  Strategize the delivery approach to ensure defect-free deliveries in the complex PBM product.
•  Hired the best available talent in PBM and executed key gaps for one of the world’s largest PBM player.

May 2006 – Mar 2011 · 4 yrs 10 mos · India, USA, UK

• Worked into multiple assignments with leading Corrugated box manufacturer, Pharmacy chains, Cooperative retail group.
• Worked extensively on the Legacy application as a developer, Business Analyst, Project Lead.
• Built a team of 15+ sharp developers and executed a prestigious reengineering project of complete Inbound cycle of the largest frozen food manufacturer.

Feb 2005 – May 2006 · 1 yr 3 mos · Gurugram, India

• Worked into multiple software development assignments of the leading 3PL company of North America.