Apr 2025 – Oct 2025 · 6 mos · Pune · On-site

• Hands-on experience in Salesforce Administration: User Management, Roles, Profiles, Permission Sets & Groups, Sharing Rules, Manual Sharing, Record Types, Page Layouts, Validation Rules, Workflows, Reports, and Dashboards.
• Strong expertise in Salesforce Development using Apex Classes, Triggers, Lightning Web Components (LWC), Visualforce, Aura, SOQL, SOSL, and the Salesforce Developer Console.
• Performed data migration using Data Loader, Workbench, and Import Wizard for bulk insert, update, and upsert operations on Accounts, Contacts, Cases, and Service Items.
• Developed and deployed Apex classes, triggers, LWCs, and test classes ensuring >75% code coverage for production deployments.
• Configured Custom Objects, Approval Processes, Workflow Rules, Lightning Flows, Email Services, and Security Settings to automate and streamline business processes.
• Managed DEV, QA, and UAT Sandboxes, supporting release management, deployments, and environment maintenance.
• Experienced in Einstein Analytics: building Dataflows, Recipes, Datasets, and interactive Dashboards aligned with business reporting needs.
• Delivered end-to-end Case Management solutions, ensuring efficient service operations.
• Created and customized Salesforce Email Templates, and controlled dashboards/reports access using robust security and sharing model.
• Collaborated with cross-functional teams at Techila Global Services to deliver scalable, high-quality Salesforce solutions.
• Strong skills in data management, security model, Apex development, Lightning framework, and CRM business processes.