Oct 2021 – Jun 2024 · 2 yrs 8 mos · Dubai, United Arab Emirates · On-site

• Supervise payroll coordination, salary certificates, leave management, overtime, and end-of-service settlements.
• Coordinate disciplinary procedures, warning letters, and terminations with proper documentation and legal compliance.
• Oversee recruitment, onboarding, offer letters, contracts, and manpower planning for operational and office staff.
• Oversee HRIS or employee database systems for accurate record keeping and reporting.
• Handle visa processing, labour cards, work permits, renewals, cancellations, and coordination with MOHRE, GDRFA, DED, and Tasheel.
• Lead and manage all Human Resources and Administrative functions in compliance with UAE Labour Law and MOHRE regulations.

Mar 2020 – Oct 2021 · 1 yr 7 mos · Abu Dhabi Emirate, United Arab Emirates · On-site

• Assisted in HR operations, recruitment coordination, and employee documentation
• Maintained HR data & personnel records, ensuring compliance with UAE labor regulations
• Managed payroll processing, leave tracking, and performance evaluations for employees
• Coordinated interviews, new hire onboarding, and orientation schedules
• Assisted HR executives with employee grievances, compliance audits, and disciplinary actions

May 2019 – Mar 2020 · 10 mos · At Tawar, Dubai, United Arab Emirates

• Facilitate customers and perform core duties of the office by mainly receiving and paying cash;
• Prepared and scanned deposit slips;
• Recorded receipts;
• Handling customer queries;
• Assisted with daily cash balancing

Dec 2015 – May 2019 · 3 yrs 5 mos · Rawalpindi

• Facilitate the customers and perform core duties of the bank by mainly receiving and paying cash
• Handle and control cash transactions of customers by monitoring deposits and withdrawal accurately in line with SBP regulations and guidelines
• Increase and maintain capability of cash handling by balancing the physical inflow and out flow of debit and credit with the help of vouchers
• Assess high technical capabilities, regulate the process & facilitate the customers in time through the posting of transactions in the system
• Improve and increase the technical and operational skills to achieve the customer satisfaction regarding ATM operations
• Work in pressure and be ready to achieve higher level of efficiency and effectiveness for maximum customer satisfaction.

Mar 2015 – Aug 2015 · 5 mos

• Answer phones and respond to customer requests;
• Provide customers with product and service information;
• Transfer customer calls to appropriate staff;
• Identify, research, and resolve customer issues using the computer system;
• Complete call logs and reports;
• Recognize, document and alert the supervisor of trends in customer calls;
• Recommend process improvements;

Feb 2015 – Feb 2015 · 0 mo

• Updated management reports;
• Perform general ledger accounting;
• Scanned paid invoices;
• Prepared and scanned deposit slips;
• Recorded receipts;
• Assisted with general accounting duties such as receiving documents, verifying accuracy, and recording data according to company procedure;