Priyanka P. — Data Scientist

I’m an IT Operations Reporting Analyst at Infosys transitioning into Data Analytics—turning ServiceNow operations data into actionable insights for client reporting and decision-making. I have completed my B.E. in Civil Engineering from Dr. Ambedkar Institute of Technology, Bengaluru. I’m Microsoft Certified: Power BI Data Analyst Associate and certified in “Excel: Mother of Business Intelligence” (Codebasics). I’m currently upskilling through Codebasics Data Analytics Bootcamp 5.0 as part of structured upskilling journey. Highlights ✅Delivered 7+ shift-based reports weekly (Daily Ops, Backlog, 10-day Tracker, SLA, Compute Alert Closure, Monthly Deck, Audits), covering 500+ incidents/month; supported ~95% SLA compliance and contributed to a 10% backlog reduction over 6 months. ✅Built monthly executive decks analyzing 6,000–10,000 ServiceNow incidents across 4 regions (APAC, EMEA, US, Canada), presenting volumetrics, SLA compliance trends, backlog analysis, and key operational metrics to 10+ stakeholders. ✅Handled 350+ incidents/week as a first-level responder; improved SLA outcomes through monitoring, timely escalation, and accurate ticket updates. ✅Audited 30+ incidents/month, identified process deviations, and reduced repeat errors; authored/updated 4+ SOPs that improved consistency and reduced onboarding time. ✅Supported planned activities (cutovers, regional changes, migrations) by coordinating incident readiness and stakeholder communication. I’m seeking Data Analyst / Business Analyst opportunities in BFSI, IT services, and operations where I can transform raw data into meaningful business insights. Let’s connect if you’re hiring or looking to collaborate on data-driven projects 🤝 📩priyankapballa@gmail.com

Stackforce AI infers this person is a Data Analyst with a strong focus on IT Services and Business Intelligence.

Location: Pune, Maharashtra, India

Experience: 4 yrs