Aug 2023 – Jun 2024 · 10 mos · On-site

• Provisioned and managed AWS infrastructure (EC2, S3, IAM, VPC) to ensure scalable, secure, and reliable cloud environments for production applications using Terraform.
• Automated configuration management and software deployments across multiple environments using Ansible, significantly reducing manual intervention and improving consistency across infrastructure.
• Designed and implemented secure VPC architectures with public and private subnets, security groups, and NACLs, ensuring robust security and network isolation for critical cloud-based applications.
• Integrated AWS Identity and Access Management (IAM) roles and policies to enforce granular access control and improve cloud security across various services.
• Utilized AWS CloudWatch and CloudTrail for real-time monitoring and log management, setting up •automated alerts and responses to minimize downtime and prevent system failures.
• Developed custom scripts in Bash to automate recurring tasks such as instance health checks, patching, and cost optimization, contributing to a reduction in operational costs.
• Created and maintained a shared knowledge base for cloud architecture and automation, ensuring that teams could access up-to-date documentation, reducing onboarding time for new hires.
• Provided detailed documentation for infrastructure, automation scripts, and monitoring setups to ensure smooth handover and scalability for future team members.

Mar 2021 – Jul 2023 · 2 yrs 4 mos · India · On-site

• Handled Server Management including Active Directory.
• Monitor and secure networks, implementing security protocols and access controls.
• Manage user accounts, permissions, and roles securing policies using GPO.
• Ensure timely backups and implement disaster recovery procedures.
• Implemented a virtualization strategy that allowed multiple applications and operating systems to run on a single server, resulting in improved hardware utilization and cost savings.
• Performed routine maintenance tasks, such as patch management for desktops and servers and software updates, to ensure system reliability and security.
• Document all incidents, resolutions, and procedures followed in our ticket system, ensuring accurate and up-to-date records.

Sep 2019 – Feb 2020 · 5 mos · India · On-site

• Overseen Microsoft 365 environment, handling user accounts, licensing, email, and security configurations.
• Collaborate with team members and assist end-users with a focus on customer service.
• Provide technical support to end-users via phone, email, and live chat, addressing hardware, software, and network access issues.
• Maintained tools and equipment, parts inventory and library of machine manuals.

Jun 2017 – Jul 2017 · 1 mo · Patna, Bihar, India

• A great coordinator and an upcoming speaker who coordinated and assisted the KYP trainees for organising International Youth skills day event and Cheif Minister's awards distribution ceremony.