Apr 2017 – Dec 2025 · 8 yrs 8 mos · Minnesota, United States

• Part of a team to research tools, set standards and best practices, develop skills, pair/ mob programming with org teams to help them learn and excel in new technologies.
• Built dynamic environment for testing automation using Jenkins, Docker, Selenium, Maven, and GitHub
• Regression suite runs went from a 2 per month to over 10 per day
• Adoption increased by allowing developers, app admins, and BA's to run their own test instead of having to wait for QA
• Parameterizing test data reduced execution time from a 2-day manual process to a 20-minute automated process.
• Integrated qTest (test management tool), which now allows testers to instantly have results after automated testing
• Automated code deployments for CRM, Middleware, and ERP
• Deployment time went from 3-hour process to instantaneous
• Integrated code deployments with ServiceNow to fully automate change process
• Automated network operations using Cisco Meraki (Cloud-based network management), which saved operating costs around $300K annually
• Updates to Meraki devices in 900 stores and plants are done in minutes, which used to use spreadsheets, be error-prone, and take weeks of manual effort.
• Automated firmware updates to Meraki devices, reducing the time from 4 hours to less than 5 minutes
• Operationalizing shared AKS cluster (Azure Kubernetes Service)
• Configured standardized Nginx ingress and egress controllers, leveraged by product teams while deploying apps
• Deployed Prometheus and Grafana using Helm charts for monitoring AKS, allowing product teams to build dashboards for their apps
• Moved security left by building docker registry integrated with Active directory for RBAC.
• Created reusable images such as NodeJS, Nginx, etc. which are scanned for vulnerabilities using “Trivy”.
• MVPs (Minimum viable product)
• Postgres and AWX as service within pods of Kubernetes
• Ansible playbooks for Siebel blue green deployment setup

May 2012 – Mar 2017 · 4 yrs 10 mos

• Siebel Sales and Service Implementation for Sleep Number Corporation:
• Lead efforts in the define, design, develop, validate, deploy, and hypercare phases of implementation.
• Built various batch and real-time integrations between CRM, UCM (Universal Customer Master), Payment processing system, ERP using JMS Transport, Web Services, to take advantage of being a vertically integrated business
• Customized frontend/UI (user interface) and business logic using a Javascript, Siebel tools configuration, eScript, SQL/PLSQL, XML/XQuery/XPath transformations to enhance the user experience
• Built alerts to monitor transaction data and application-related issues, notifying support team and business user group eliminating ~10 customer facing outages per quarter

Apr 2009 – Apr 2012 · 3 yrs

• Siebel Automotive implementation for ALJ, KSA
• Involved in define, design, develop, validate, deploy and hypercare phases of customer service module for automotive application.
• Integrating UCM with Trillium data quality tool for customer data cleansing and matching.
• Involved in batch and real time integrating between systems CRM, UCM, ERP
• Customized Dealer portal and integrations with backend ERP systems for various transactions like inventory replenishment, ordering of vehicles, transfer of ownership e.t.c.,
• Configured multi-lingual Siebel application

Dec 2006 – Mar 2009 · 2 yrs 3 mos · Mumbai, Maharashtra, India

• Siebel implementations for JA Worldwide and IEEE
• Involved in production support and enhancements of CRM implementations
• Defect fixing for the existing developed application
• Identifying issues with the performance of the application, improving response times by modifying business logic or creating indexes.
• Lead deployment activities and managing various environment