Apr 2022 – Present · 4 yrs 1 mo

Apr 2021 – Mar 2022 · 11 mos

Nov 2019 – Apr 2021 · 1 yr 5 mos

• As Conversocial's executive team as the VP of Product, I am responsible for the strategy, innovation and execution of the global product, design and support organizations at Conversocial.

Mar 2019 – Nov 2019 · 8 mos

Aug 2018 – Mar 2019 · 7 mos · San Francisco Bay Area

• Led the design and product execution of all features within the Assist Platform
• Led the integration of channel (e.g. Apple Business Chat, WhatsApp) into the Assist Platform

Apr 2016 – Aug 2018 · 2 yrs 4 mos · Cupertino, CA

• Led the product architecture of Apple Pay Cash (announced June 2017)
• Led the product architecture of Apple Pay in Business Chat (announced March 2018)
• Created early product user journeys for Apple Card (announced March 2019)

Jun 2015 – Apr 2016 · 10 mos · San Francisco Bay Area

• Designed and led execution of Dashlane's iOS functionality, unlocking Dashlane into 200+ iOS apps and empowering 4MM users to use stronger passwords on iOS.
• Served as liaison to Apple’s Developer Relations team, presenting latest updates on Dashlane’s iOS roadmap

Mar 2013 – Mar 2015 · 2 yrs

• Square Japan: led engineering team to integrate with a major bank for launch
• Square Japan: led engineering integration with major banks to reduce settlement costs significantly from that at launch
• Square Japan: led engineering integration with major telecommunications company to reduce Register signup flow time by 75% from that at launch
• Managed the engineering design and launch of custom pricing on Register, creating opportunity for mid tier and large business sales.

Feb 2012 – Feb 2013 · 1 yr

• Launched and led team of abuse fighting efforts for Google Cloud products (e.g App Engine, Compute Engine) to analyze behavior and fraud data, identify trends and cardinal variances
• Worked cross-functionally with Engineering, Product Management, PR, Legal, Infrastructure and external vendor resources
• Experienced with several techniques within supervised learning (e.g., linear / logistic regression, neural networks, decision trees, Bayesian methods, etc), numerical approaches and systems-based approaches including social network analysis
• Built end-to-end workflow process for detecting, suspending and appealing developer projects through logs data and a custom SQL-based review tool
• Assisted in writing external policy and suspension guidelines against egregious developers
• Designed dashboards and monthly reports with data models on productivity, effectively and key cost metrics for senior executive management
• Lead the design of in-house operations tools for analyst teams
• Experienced in building and testing complex algorithms and models on Terabyte-sized databases
• Processed and manipulated data to create signals and algorithms for multi-variate binary regression analysis

Oct 2010 – Feb 2012 · 1 yr 4 mos

• Conducted pattern recognition and anomaly detection to assess fraud in over $10M in e-commerce goods and services. Sample signals: device fingerprinting, IP geolocation, velocity, neural scoring etc
• Served as product specialist/evangelist for Google+ games, Google Apps and Youtube Rentals to external developers and at Merchant Risk Council Conferences
• Created digital goods instantaneous velocity signals that caught ~50% of confirmed chargebacks
• Developed analytics solutions to monitor operational KPIs, rule performance, analyst effectiveness, and key cost metrics (cancelled order costs, chargebacks, recoveries, etc.)

May 2008 – Aug 2010 · 2 yrs 3 mos · Atlanta Metropolitan Area

• Performed a software vendor assessment through strategic and financial analysis enabling the $110 million home & healthcare-like organization to recognize overall process efficiency and cost reduction
• Collaborated with the Global Testing Practice team to consolidate 10+ methodologies into a single integrated testing delivery framework
• Served on an SAP financial transformation for a Fortune100 retail client by actively engaging with the general ledger team to document the functional month-end/year-end close process
• Created a New Hire Project Management 101 training course to acclimate as well as educate new hires into the firm