Nov 2023 – Apr 2024 · 5 mos · On-site

• 1. Developing AI models from initial conception to implementation.
• 2. Understanding business problems and translating them into AI solutions.
• 3. Creating and maintaining AI algorithms and applications.
• 4. Collaborating with the data science team to build optimal data systems.
• 5. Integrating AI applications into company platforms.
• 6. Validating and deploying AI models.
• 7. Keeping up-to-date with the latest AI trends and technologies.
• 8. Presenting technical findings to non-technical stakeholders.
• 9. Ensuring AI applications follow regulatory and ethical standards.
• 10. Providing technical support for AI products.
• 11. Continuously improving and scaling AI systems.

Jan 2023 – Sep 2023 · 8 mos · Dubai, United Arab Emirates · On-site

• 1. Data Analysis: Collect and analyze data from various sources, including guest interactions, reservations, and feedback.
• 2. Revenue Management: Use predictive analytics to forecast demand and optimize pricing strategies, ensuring competitive rates and maximizing revenue.
• 3. Guest Experience Enhancement: Analyze customer preferences and behaviors to personalize services and marketing campaigns, improving guest satisfaction.
• 4. Operational Efficiency: Streamline processes by providing insights into key performance indicators (KPIs) like occupancy rates and staff efficiency.
• 5. Develop targeted campaigns based on customer behavior and preferences.
• 6. Adjust prices in real-time based on market trends and booking patterns.
• 7. Implement systems to protect against financial fraud and data breaches.

Jun 2022 – Jan 2023 · 7 mos · Dubai, United Arab Emirates · On-site

• 1. Revenue & Pricing: Delivers real-time, rolling, and comparative insights to support dynamic pricing and maximizing yield (revenue management).
• 2. Strategic Decision-Making: Provides data-grounded metrics, eliminating reliance on intuition for executive and managerial choices.
• 3. Operational Efficiency: Executes root cause analysis to identify process bottlenecks (e.g., supply chain delays) and optimize resource allocation.
• 4. Marketing Precision: Develops precision customer segments to power highly targeted marketing campaigns, improving conversion rates and reducing ad spend waste.
• 5. Guest Experience (Loyalty): Creates personalization models that anticipate guest needs and preferences, strengthening loyalty and driving repeat business.
• 6. Productivity & Costs: Implements data-driven scheduling, inventory management, and predictive maintenance to maximize staff productivity and lower operational expenditure.

May 2021 – Mar 2022 · 10 mos · Dubai, United Arab Emirates · On-site

• 1. Revenue Optimization: Implements dynamic pricing models and inventory controls to maximize yield and increase profitability.
• 2. Guest Experience: Develops personalization algorithms for recommendations and services, enhancing guest satisfaction and loyalty.
• 3. Operational Efficiency: Optimizes scheduling, workflow, and resource allocation to reduce costs and improve overall efficiency.
• 4. Marketing Strategy: Segments customer data to create highly targeted campaigns, improving marketing ROI and audience engagement.
• 5. Brand Reputation: Analyzes sentiment from social media and reviews to proactively identify and address areas needing service improvement.
• 6. Sustainability: Models resource usage (energy, water) to drive conservation efforts and reduce long-term operating costs.
• 7. Risk Management: Designs monitoring systems and algorithms to detect and mitigate threats like fraud and security vulnerabilities.
• 8. Competitive Advantage: Provides predictive insights and real-time reporting to enable data-driven agility over less tech-enabled rivals.
• 9. Informed Decisions: Delivers crucial real-time insights and predictive forecasting for confident, data-backed strategic decision-making.

Jul 2020 – May 2021 · 10 mos · Dubai, United Arab Emirates · On-site

• 1. Oversaw the online closing process and ensured data, network access, and backup system security.
• 2. Managed IT and electronic data operations, identifying and implementing strategic solutions.
• 2/33. Managed user setups, security, passwords, and backups, troubleshooted and resolved issues with Windows Servers and Cisco networking devices.
• 4. Installed and configured Cisco firewalls, routers, and switches, provisioning services such as video, voice, data, IP-TV, and VOD.

Feb 2015 – Apr 2020 · 5 yrs 2 mos · United Arab Emirates, Dubai · On-site

• 1. Configured and installed IT solutions, managed daily IT operations at Bab Al-Shams Resort and Hotel.
• 2. Provided application support for systems including Opera, Micros, EMC, Delphi, Hotsos, Nevotek, SAP, and Adaco.
• 3. Introduced a proactive monitoring system, that detected and resolved 90% of potential issues before they impacted operations.
• 4. Configured network printers, scanners, and other resources for central access, and improved programs by reviewing objectives, evaluating proposed changes, and recommending modifications

Dec 2012 – Jun 2015 · 2 yrs 6 mos · Dubai, United Arab Emirates · On-site

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults  Replace parts as required.
• Provide support, including procedural documentation and relevant reports  Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Priorities and manage many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.

Dec 2008 – Nov 2012 · 3 yrs 11 mos · Dubai, United Arab Emirates

• As Application Developer VB.Net / Python.
• Make small projects for the University of Sharjah Students.

Jun 2007 – Nov 2008 · 1 yr 5 mos · Alexandria Governorate, Egypt

•  Work as part of a proactive team of support staff responsible for quality, staff-focused professional service. Providing the technical support for internal staff.
•  Installing and configuring computer hardware, operating systems, and applications.
•  Providing technical support via helpdesk systems for a wide range of internal & external applications.
•  Configuration CISCO Firewalls, Routing & Switching. Experience with routing protocols.
•  Supporting a multi-site IT infrastructure of at least 100 employees.
•  Install, maintain, and upgrade hardware and software components for all computer systems in a Windows environment.
•  Utilize customer-ticketing systems to track and resolve incidents and requests
•  Configuration telephone calls, chat, email and internal requests for software and hardware support.
•  Configuration the Domain for the Hospital and all Servers operations.