Jan 2020 – Apr 2024 · 4 yrs 3 mos · Dominican Republic

• Commercial Strategy & Business Development
• Engineering Team Recruiting & Coaching
• Scrum Master using tools such as Jira, Slack and Github.
• Product Features and UX/UI requirements definition

Mar 2019 – Jan 2022 · 2 yrs 10 mos · Dominican Republic

• Directly helping corporate clients to achieve their strategic objectives through digital transformation.
• Using tools such as IT, Security, Collaboration and Cloud Services in Managed and Bundle schemes to provide turnkey solutions.
• Account Portfolio Management: providing outstanding customer experience, advisory role, current services renewalls, product cross-selling and up-selling.
• Lead Development: Strategy creation, identification, corporate profile presentation, customer concept and opportunity identification, classification and follow-up.
• Design of Managed IT solutions based on the largest undersea optical fiber network in LATAM and solutions from these partners:
• Connectivity: Internet, MPLS, International Links, Cloud Express Route.
• Networking: Cisco, Ruckus, Meraki, Aruba, Juniper, Accedian, Fortinet etc.
• Collaboration: Cisco HCS on Demand, Cisco Telepresence, Microsoft, Polycom, etc.
• SD-WAN: Cisco, Versa Networks, etc.
• Security: Alienvault, LogRythm, Cisco, Fortinet, McAfee, Arbor Peak Flow, etc.
• Cloud computing: x86, IBM Power, CentOs, SQL, MySQL, VMware, HyperV, SAP HANA, etc.
• Load Balancing: Citrix
• Building long lasting relationships with our clients through appropriate account management, and high customer satisfaction.
• Contributing to internal initiatives such as New Salesforce CRM Development, New Fiber Network Facilities Development, New Mid-Sized Business Product Development, New Training Programs Adoption for Sales Team and Sales Process Improvement based on Smartsheet.
• Achieved over 90% of assigned sales objectives.
• Increased total customer portfolio by 55% with new logos.
• 75% of sales results based on new logos incorporation.
• Renewed 93.33% of current services with average 116.67% of MRR.

Mar 2017 – Mar 2019 · 2 yrs

• Proposing communications solutions fitted to the corporate customers needs.
• Maintaining a high level of customer satisfaction and building strong business relationships.
• Development of financial and technological evaluations to deploy wireless & fixed networks.
• Promoting and selling Claro’s corporate fixed services related with Internet, TV and telephony such as SIP Trunks, Broadband Internet, Flashnet, MPLS links, WAN connections and more.
• Promoting and selling Claro’s corporate cloud services (IaaS, PaaS, and SaaS) including Windows Server data centers, Hosted PBX, Microsoft Office 365, Microsoft Dynamics, Cisco Webex, Managed Security and more.
• Selling and quoting products of the top networking manufacturers such as Fortinet, Cisco, Avaya, Ruckus, LG, Panasonic, Huawei, Mitel and more.
• Active participation in the development of new products and improvements of the actual portfolio studying market trends and customers feedback.
• Evaluation of critical services zones in order to expand and improve our actual network.

Apr 2014 – Mar 2017 · 2 yrs 11 mos

• Proposing networking solutions according to the customer needs.
• Making surveys and evaluations to deploy wireless & fixed networks.
• Working in converged networks projects, offering voice, data and tv solutions.
• Selling and quoting products of the top networking manufacturers like Cisco, Avaya, Fortinet, LG, Panasonic, Huawei and more.
• Selling and quoting all services offered by Claro like Broadband Connectivity, SIP Trunking, XDSL, GPON, IPTV, Virtual Connections, Cloud Services, Hosting and more.
• Active participation in the development of new products and improvements of the actual portfolio studying market trends and customers feedback.
• Evaluation of critical services zones in order to expand and improve our actual network.
• Temporarily working as the Sales Manager responsible of achieving the department objective sales.

Nov 2013 – Apr 2014 · 5 mos · Dominican Republic

• Configuration of networking equipment (Switches, Routers, Firewalls, etc) from numerous manufacturers following security guidelines (AAA, VPN, Tunnels, Port Security, etc.).
• Troubleshooting layer 2 and layer 3 network issues (Loops, Storms, STP, Vlans, IPSec Site-to-site VPNs, etc).
• Active participation in the design and implementation of new network infrastructures.
• Building/Maintaining Backhaul Radio Links.
• Building/Maintaining optical links.
• Maintainance of Samsung's Wimax 4G Network.

May 2013 – Sep 2013 · 4 mos · Dominican Republic

• Converged Networks (Approval of new equipment, Wireless solutions projects, PBX projects, Data Networks projects)
• Field Operations (Trubleshooting, New RBS aceptation, Radio cells maintenance)
• Optic Fiber (Troubleshooting, Auditing, Development of new links)
• PSTN (Optimization, Grownth)