Aug 2022 – Dec 2025 · 3 yrs 4 mos · Hyderabad, Telangana, India · Remote

• Business Unit - CRM Platform Engineering
• Product - Recommended actions, Guidance, Guided Decisions
• Contributions -
• As a part of the Guided Decision Builder application, we developed a playground for decision-tree authors to design, configure and manage decision trees for diverse business use cases. Took ownership of critical areas such as version management and runtime execution of decision trees in the workspace. Contributed across the full stack—building multiple UI components and designing APIs to support versioning and activation workflows.
• Spearheaded the integration of AI Search into the Recommended Actions framework, significantly increasing product adoption (10× boost). Took end-to-end ownership of the search feature’s UI and backend actions. Enhanced the filtering experience by designing intuitive UI for search sources and facet filters, enabling agents to refine search results more effectively and efficiently.
• Designed and implemented a solution to enable inheritance of recommendations from extended table contexts to parent contexts. Delivered a linking configuration that eliminated redundancy and duplication for authors allowing child contexts to seamlessly inherit recommendations from parent contexts, thus simplifying authoring workflows.
• Built and maintained core lifecycle stages of Guidance framework, delivering both OOB no-code solutions and custom guidance implementations. These frameworks have been instrumental in addressing a wide range of customer use cases.
• Owned and successfully resolved 70+ customer cases, providing optimal solutions to unblock customers and ensure business continuity.
• Drove a major quality initiative to improve unit test coverage of critical modules from 20% to 70%, ensuring higher reliability and reduced regression risk. Collaborated with cross-functional teams to define testing strategies, identify coverage gaps, and implement automated test suites aligned with business-critical workflows.

Aug 2021 – Aug 2022 · 1 yr · Chennai, Tamil Nadu, India · Remote

• As a part of the team, I helped the team in the cloud migration of different components of the product to perform cost optimization.
• Enhanced and added new features in Crimson's PayForPerformance Dashboard to make the UI more user friendly.
• Revamped one DHA DB Activation Job! Created a serverless component of the C# application using Python Lambda, created a separate cron job to call that lambda within a regular interval and deployed that via Terraform script!
• Constant contributor of Post ETL activities in AWS, assisted the team in different production use cases, got hands on of different AWS services e.g. Lambda, StepFunctions, RDS, Dynamo DB etc.
• Worked with Crimson's AHRQ component and created a C# console application to deliver different functionalities of the application.
• Worked closely with the Data Factory team to understand different requirements regarding Data Load & ETL pipeline and delivered them with zero to minimal support!

Jun 2021 – Aug 2021 · 2 mos

• Worked on ChatBot development project using Rasa NLU, Microsoft BotFramework, and BERT Architecture. Put efforts on building pipeline for Audio Processing and ID Card Information extraction.

Jan 2021 – Jun 2021 · 5 mos

Jul 2020 – Aug 2021 · 1 yr 1 mo

Jun 2019 – Jul 2020 · 1 yr 1 mo

Apr 2018 – May 2019 · 1 yr 1 mo

Jun 2020 – Oct 2020 · 4 mos · Kolkata, West Bengal, India

• Worked on product recommendation algorithms to recommend certain goods to a customer circle. I have used different kind of Segmentation and Panel data modelling techniques to achieve the best possible affinity of a Customer for a product group.

Apr 2020 – May 2020 · 1 mo

• Worked on Movie recommendation system and Data Collection(Web Scraping related problem)

Jul 2019 – Sep 2019 · 2 mos

• Worked on the MedTrace project, where tracked the pattern of medicine imageset and also performed image processing task to determine the level of safety of those medicines.

Jan 2019 – Mar 2019 · 2 mos