Nov 2020 – Jun 2025 · 4 yrs 7 mos · Greater Chicago Area · On-site

• B2B: Online Retail e-commerce | Distribution | IoT | AI/ML
• We reimagined how we build advantage for the business.
• Our focus was on elevating our engineering culture—by investing in talent, deepening engagement, and delivering on every commitment to our teams and stakeholders.
• Security was not an afterthought for us; it continues to be strategic advantage we embed into everything we build—for our customers and our team members alike.
• Results:
• Improved our website NPS scores
• Reduced the number of returns
• Built advantage for teams member through fit for purpose platforms
• Improved uptime (better quality and resiliency)
• Increase throughput by 70% on average across all product engineering teams

Apr 2020 – Nov 2020 · 7 mos · Chicago, Illinois, United States

• Responsible for the Global Resale Engineering team
• Although a short stint, my role was to lead the team in the initial stage of the pandemic through empathy, candidness and transparency.

Sep 2013 – Apr 2020 · 6 yrs 7 mos · Greater Chicago Area · Remote

• Empowering our teams to change in how we deliver healthcare to improve the health, well-being and peace of mind of those we serve.
• Led software defined everything initiative for Cigna --> Supported a hybrid, multi-cloud environment
• Led global DevOps enablement for IT and business
• Drove efficiencies through automation, embedding security in everything we do and enabling improved developer experiences.
• Provided a foundation that improved productivity, quality and security for development teams.

Mar 2007 – Sep 2013 · 6 yrs 6 mos · Greater Chicago Area

• Product Development:
• Led the product engineering of promotions, digital coupons, supplier web portal and supplier services features directly aligned to Orbitz’s tier-1 initiative for Hotels in Orbitz.com, Cheaptickets.com, ebookers.com and hotelclub.com
• Led quality and development teams leveraging scrum and kanban.
• Achieved continuous delivery reducing the cost of delay for our business and operations teams
• Quality Engineering/Productivity Engineering:
• Led the Quality Engineering team across multiple geographical locations (Argentina, India, Israel, and US). Injected innovation while reducing cost and maintaining quality into a revamped engineering-focused organization. Worked against the grain and succeeded to make a positive cultural change towards quality.
• Global Customer Experience:
• Managed the rollout and ramp down of call centers across multiple locations
• Led projects to align online .com experience with offline call center experience
• Program managed end to end life cycle of self-service offerings to customers

Jul 2000 – Mar 2007 · 6 yrs 8 mos · Greater Chicago Area

• Managed, coached, and mentored engineering teams locally and remotely (Canada, Russia, India, Malaysia) to effectively design, develop code, test and execute process initiatives for distributed and embedded systems. Product Development: Push To Talk Sprint-Nextel functionality

Oct 1998 – May 2000 · 1 yr 7 mos

• Responsibilities included designing and developing company intranet and providing system administration.