Vanshika Gupta — Software Engineer

ServiceNow Developer with 4+ years of experience designing, developing, and implementing ITSM and ITBM solutions. Skilled in ServiceNow ITSM modules such as Incident, Problem, Change Management, Service Catalog, and Strategic Portfolio Management. Proficient in scripting with Business Rules, Client Scripts, Script Includes, and Flow Designer to automate workflows and enhance user experience. Experienced in customizing and enhancing the Employee Service Center (ESC) portal, developing widgets and server scripts to provide seamless, user-friendly interfaces. Skilled in configuring Virtual Agent topics with natural language understanding (NLU), integrating third-party applications using REST and SOAP APIs, and automating service processes to improve operational efficiency. Certified in ServiceNow Application Development, System Administration, and Strategic Portfolio Management, with a strong track record of delivering scalable solutions, dashboards, and reports tailored to business needs. Passionate about driving digital transformation through optimized IT service and project management.

Stackforce AI infers this person is a ServiceNow Developer with expertise in ITSM solutions and workflow automation.

Location: Indore, Madhya Pradesh, India

Experience: 4 yrs 8 mos