Chitra Muthukumaran

Engineering Manager

Chennai, Tamil Nadu, India19 yrs 4 mos experience

Highly Stable

Key Highlights

Led teams delivering products for 100M+ users.
Drove 30% annual savings through AWS transition.
Mentored over 100 students in programming.

Stackforce AI infers this person is a SaaS-focused technology executive with extensive experience in engineering management and product development.

Contact

Skills

Core Skills

Engineering ManagementTechnical ArchitectureCoaching & MentoringSoftware Development

Other Skills

Systems DesignHigh-Level DesignContinuous Integration (CI)ArchitectureAnalytical SkillsSoftware SolutionsDelegationDatabase Management System (DBMS)Technical TrainingAmazon KinesisNetwork AdministrationCustomer SupportCross-functional Team LeadershipTeam ManagementCommunication

About

Accomplished Technology Executive | Driving SaaS Innovation & Growth With 19 years of experience in building and scaling enterprise software products, I’ve led impactful journeys at Zoho, Freshworks, and early-stage startups, contributing to VC funding success and global product adoption. I specialize in software engineering, systems architecture, DevSecOps, and Agile leadership, with hands-on expertise in Java, Ruby on Rails, AWS, Redis, Kafka, Elasticsearch, MySQL, PostgreSQL, and CI/CD. Passionate about cost optimization, I successfully drove a 30% annual savings initiative by transitioning to AWS EKS, GP3, and streamlining infrastructure policies. Beyond technology, I excel at building high-performing teams and shaping product strategies in close collaboration with CXOs. My leadership has contributed to products serving 100M+ users worldwide, including 90% of Fortune 500 clients. I’m driven by a vision to foster innovation, mentor future leaders, and deliver scalable, customer-centric solutions that create lasting impact.

Experience

19 yrs 4 mos

Total Experience

5 yrs 10 mos

Average Tenure

1 yr 8 mos

Current Experience

Freshworks

3 roles

Engineering Manager

Promoted

Sep 2024 – Present · 1 yr 8 mos · Chennai, Tamil Nadu, India · On-site

👥 Leading a 30-member engineering team, driving scalable and secure platform development. Recently honoured with the Gold Team Award for outstanding delivery.
🤝 Cross-Functional Leadership - Successfully collaborated with product, design, QA, and platform teams to deliver the Freshservice Employee Journeys release, a key milestone that enhanced employee experience automation and strengthened Freshservice’s ESM capabilities.
✍️ End-to-End Program Ownership - Led the execution and delivery of the major DocuSign E-Signature integration, enabling seamless and secure document workflows within Freshservice, improving customer productivity and compliance.

Systems DesignHigh-Level DesignContinuous Integration (CI)ArchitectureAnalytical SkillsSoftware Solutions+61

Head Tech Coach - Freshworks Software Academy

Apr 2021 – Sep 2022 · 1 yr 5 mos

Trained and mentored 100+ students (18 years old), teaching 7-8 programming languages and reviewing
100+ projects.
Placed students in Freshworks teams in roles suited to their strengths.

Technical ArchitectureCoaching & MentoringTeam ManagementTechnical Training

Lead Software Engineer

Oct 2016 – Apr 2021 · 4 yrs 6 mos

Designed and developed Freshrelease, a project management product from inception to deployment.
Executed Rails migration projects to enhance system performance and scalability.
Led migrations for Freshservice and Freshrelease products, ensuring smooth transitions and
operational continuity.
Implemented Elasticsearch and Formserv service integrations, enhancing search functionalities and
enabling global form creation and customization.
Managed security bug handling to ensure robust system security and reliability.

Technical ArchitectureCross-functional Team LeadershipEngineeringTeam ManagementEngineering ManagementProblem Solving+1

Fyva

Director of Engineering

Sep 2022 – Jun 2024 · 1 yr 9 mos · On-site

Built an e-commerce portal on top of Shopify, now receiving more than 100 orders daily.
Developed and rewritten the product three times, transitioning from Shopify to standalone, and from
monolithic architecture to microservices within 3 to 6 months.
Designed and developed buyer mobile app and seller portal for B2B.
Used AWS Kinesis to build microservices.

Analytical SkillsCommunicationTechnical ArchitectureEngineeringTeam CultureHigh-Level Design+7

Zoho corporation

4 roles

Member Technical Staff - Lead Developer

Promoted

Feb 2010 – Sep 2016 · 6 yrs 7 mos

Designed and developed an Event Management Framework for audit trails, user activity logs, and notification systems.
Integrated Dropbox with Zoho Docs for file sync with improved performance.
Developed Advanced SNMP Trap Processing and Alerting Solution Framework for enterprises.
Improved performance in core areas like discovery module, polling, and data archive management.
Developed integration for OpStore Product and implemented monitoring for Cisco UCS devices.
Designed and implemented monitoring solution for Amazon EC2 using CloudWatch AWS Java SDK API.
Developeds device templates for storage, WAN Accelerator, Switch, and Load Balancer Devices.
Implemented storage forecasting algorithm and provided various forecast reports.