Bhumika Jain

Business Development Executive

Jaipur, Rajasthan, India6 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Strong background in customer service and technical support.
Proven track record in lead generation and business development.
Experienced in managing teams and training new hires.

Stackforce AI infers this person is a customer-focused professional with experience in technical support and business development.

Contact

Skills

Core Skills

Customer ServiceCommunicationTechnical SupportBusiness DevelopmentLead Generation

Other Skills

Social Media ManagementMicrosoft OfficeWindows IssuesNegotiationCold CallingRavePacsarMstEnglishMarketingPitching IdeasMicrosoft Outlook

About

Worked as a Sales executive with Oyo Rooms by creation and conversion of leads and then putting efforts to complete the set targets from the leads, approaching new customer with new objectives and best deals possible in the market condition. Then after the pandemic, tried different venture to give a new shape to my career and worked as a Technical Support executive for Microsoft Offshore Campaign by assisting customers with downloading, installing and activating their Microsoft Offices and Windows softwares and hardware related issues remotely. Strong business development professional with a PGDBM focused in marketing and finance from IRM Institute of Rural Management, JAIPUR

Experience

6 yrs 11 mos

Total Experience

2 yrs 3 mos

Average Tenure

3 yrs 4 mos

Current Experience

Au small finance bank

Online reputation manager

Dec 2022 – Present · 3 yrs 4 mos · Jaipur

Handling team of 4 people and assisting them in handling and solving customer’s complaints rigorously.
Respond to complaints, queries , feedbacks
Developing regular mode of communication
Manage the training needs and induction needs for the new incumbent and refresher sessions
Adherence as per SLAs with customers
Implement , maintain and manage an effective system of controls for monitoring social media operational performance.

Customer ServiceCommunicationSocial Media Management

Teleperformance

Technical Support Executive

Mar 2020 – Nov 2022 · 2 yrs 8 mos · Jaipur, Rajasthan, India · On-site

Handled customers through voice, chat and remote session for their respective technical concerns
day to day coordination with departments officials
well versed with functioning of outlook, windows issues
good hands on office management tools
responsible for efficient provisioning, operation, installation/ configuration and proper management of clients system hardware , software and other related infrastructure.

Technical SupportCustomer ServiceMicrosoft OfficeWindows Issues

Oyo

2 roles

Demand Manager

Jan 2019 – Dec 2019 · 11 mos · Jaipur, Rajasthan · On-site

Hunting and onboarding new travel
Agents through cold calling
Lead generation through events
Negotiating prices for hotels and packages and providing best available deals to my clients.
Extracting maximum revenues and achieving monthly NRV targets.

Lead GenerationNegotiationCold CallingBusiness Development