Susmitha Potlada

Operations Associate

Visakhapatnam, Andhra Pradesh, India5 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in transforming data into actionable insights.
Proficient in creating dynamic Power BI reports.
Strong collaboration skills with cross-functional teams.

Stackforce AI infers this person is a Business Intelligence professional with expertise in data visualization and analytics.

Contact

Skills

Core Skills

Customer SupportMicrosoft Power BiData-driven Decision MakingTechnical Support

Other Skills

TroubleshootingData ExtractionPerformance DashboardsComputer AssistanceSQLCustomer ExperienceSQL Server Analysis Services (SSAS)Analytical SkillsProblem SolvingAdobe PhotoshopSQL Server Integration Services (SSIS)Microsoft Power QueryInformation TechnologyVirtual AssistanceBusiness Intelligence (BI)

About

Hi, I’m Susmitha Potlada, a dedicated Power BI Developer at Infosys, currently based in the beautiful city of Hyderabad. With a strong passion for transforming complex data into actionable insights, I specialize in creating dynamic and interactive reports that empower organizations to make informed decisions. At Infosys, I leverage my expertise in data visualization and analytics to drive business intelligence initiatives, collaborating closely with cross-functional teams to enhance data-driven strategies. My commitment to continuous learning keeps me at the forefront of emerging technologies and best practices in the field of data analysis. I thrive on challenges and enjoy finding innovative solutions to optimize performance and streamline operations. Whether it’s through optimizing existing tools or developing new dashboards, I aim to deliver impactful results that align with organizational goals. I am always eager to connect with fellow professionals and explore opportunities for collaboration. Let’s connect and share insights on data analytics, business intelligence, and the latest trends in the industry!

Experience

5 yrs

Total Experience

1 yr 3 mos

Average Tenure

3 yrs 2 mos

Current Experience

Amazon in pvt

2 roles

Investigation Specialist

Apr 2025 – Present · 1 yr 1 mo

Virtual-Customer Support Associate

Mar 2023 – Apr 2025 · 2 yrs 1 mo

Engaging with customers via chat, phone, and email to address their questions, concerns and product inquiries.
Utilizing problem-solving skills and product knowledge to deliver personalized solutions and exceed customer expectations and to provide a seamless shopping experience.

TroubleshootingCustomer Support

Infosys

Team Lead-Power BI Developer

Mar 2022 – Mar 2023 · 1 yr

Created Power BI reports for financial analysis, budgeting and forecasting.
Automated data imports and transformations, enabling the financial team to quickly generate accurate financial statements and make informed budgetary decisions.
Collaborated with cross-functional teams to gather financial data from various sources, including ERP systems, spreadsheets, and databases.
Designed using data extraction, transformation, and loading(ETL) process, ensuring data accuracy and consistency.
Developed a suite of Power BI reports tailored to the specific needs of finance professionals ans executives.

Microsoft Power BIData Extraction

Prospecta technologies

2 roles

BI Analyst

Oct 2021 – Mar 2022 · 5 mos

Collaborated closely with manufacturing teams to gather data from various sources, including IoT sensors, production machinery, and historical databases.
Integrated this data into Power BI, ensuring a unified and real-time view of manufacturing operations.
Employed Power Query to clean and transform raw data, addressing data quality issues and ensuring consistency.
Designed using data extraction, transformation, and loading(ETL) process, ensuring data accuracy and consistency.

Microsoft Power BIData Extraction

Product Performance Analysis

Oct 2021 – Mar 2022 · 5 mos

Aimed to provide valuable insights into the organization’s product portfolio, enabling data-driven decision-making and strategic adjustments.
Utilized BI tools to create interactive dashboard and reports that provided a holistic view of product performance.These dashboards allowed stakeholders to explore product data, compare performance across categories, and identify high-performing and under performing products.
Analyzed product profitability by calculating gross and net profit margins. This analysis helped identify which products contributed the most to the organization’s bottom line and which ones required optimization.

Performance DashboardsData-driven Decision Making

Inspiredge it solutions

Technical Support Engineer

Feb 2021 – Jul 2021 · 5 mos

Provided technical assistance and support for incoming queries and issues related to computer systems.
Diagnosed and troubleshooted technical issues, including software configuration, and system errors.
Escalated unresolved problems to appropriate internal teams or external vendors, ensuring prompt resolution and minimal downtime.

Technical SupportComputer Assistance