Jan 2024 – Present · 2 yrs 3 mos

Jan 2022 – Jan 2024 · 2 yrs

Dec 2019 – Dec 2021 · 2 yrs

Mar 2019 – Dec 2019 · 9 mos

May 2016 – Mar 2019 · 2 yrs 10 mos

• Enterprise wide Ticketmaster Archtics database administrator and resource, in deploying
• updates to daily processes, granting appropriate access and privileging, maintaining
• Gaming Control Board and Internal Audit compliance, and providing leadership during
• outages to the business stakeholders.
• Leads the Event Creation team in executing event builds, promotions and third-party
• broker contracts for all 53 Caesars Entertainment venues in North America and Dubai.
• Creates standardization and best practices for both Host and Archtics usage for Caesars
• Entertainment. Writes internal release notes for upgrades, training guides for front line,
• and creates all new customized data fields and reporting the business demands.
• Primary contact with the Ticketing vendors Ticketmaster and Accesso for high level daily
• operations, business disruptions, issues and priority items. I maintain weekly calls with
• each vendor and an ongoing work list for outstanding items and company initiatives.
• Collaborate with multiple internal Caesars Information Technology departments and own a
• weekly call to review outstanding items and projects. I am the business contact for all site
• surveys, software and hardware deployment, infrastructure change and updates for
• business demands and the Point of Sale team regarding the box office software.
• Liaison between ticketing and Accounting, Audit, Settlement and Marketing departments
• on Ticketmaster functionality and best practices for their department use.
• Organize, execute and train Enterprise box office employees including 2 annual
• Ticketmaster Client Learning Labs.

Aug 2011 – May 2016 · 4 yrs 9 mos · Las Vegas, Nevada

• Established and maintained relationships with clients in the market including Wynn Las Vegas, House of Blues and new product conversion of Caesars Entertainment. This requires developing an understanding of their business practices to ensure optimal use of Ticketmaster products.
• Responsible for all support related to all Ticketmaster Products, including training for and communicating with clients on products updates, new features and functionality, troubleshooting problems and consulting on best practices.
• Collaborated with regional and National resources to facilitate upgrades, database cleanups and product updates for clients.
• Work with resources including Marketing and IT to ensure complete service to clients. Our joint efforts include event creation, marketing, reporting, client presentations and conducting meetings with clients.