Navajeevan Sivakumar — Business Analyst

Salesforce Business Analyst | Driving Business Value through Salesforce With over 3 years of experience supporting Salesforce implementations for UK and US-based clients, I work at the intersection of business process analysis and Salesforce technology, helping organizations translate complex requirements into scalable, user-centric Salesforce solutions. I currently work as a Salesforce Business Analyst at Wipro, supporting enterprise clients in the banking and food distribution domains. My role focuses on understanding business challenges, documenting functional requirements, and enabling Agile teams to deliver high-quality Salesforce Sales Cloud and Service Cloud solutions. Salesforce Expertise I have hands-on experience working with Salesforce Sales Cloud and Service Cloud, supporting end-to-end business processes such as: • Lead management and opportunity lifecycle • Account and pipeline management • Case management, queues, SLAs, and email-to-case • Sales and service reporting I actively collaborate with stakeholders to ensure Salesforce solutions align with business goals while following platform best practices. Business Analysis & Agile Delivery My core strength lies in requirement discovery and analysis. I specialize in: • Conducting stakeholder workshops and requirement discovery sessions • Translating business needs into user stories, epics, and acceptance criteria • Creating detailed BA artifacts such as BRD, FSD, and RTM • Designing AS-IS and TO-BE process flows • Supporting Agile ceremonies including sprint planning, backlog grooming, and reviews I work closely with developers, QA teams, and product owners to ensure requirement clarity, traceability, and smooth sprint execution. UAT & Quality Assurance I play a key role in User Acceptance Testing (UAT) by: • Preparing test scenarios aligned to business requirements • Coordinating UAT execution with business users • Tracking and triaging defects • Ensuring functional sign-off before production releases This approach has helped deliver Salesforce releases with high quality and minimal production issues. Industry Exposure I have supported Salesforce implementations across: • Banking (UK Merchant Bank) – client onboarding, relationship management, service workflows • Food Distribution (US Foods) – sales operations, opportunity tracking, reporting 📩 Let’s Connect! If you’re looking for a Salesforce Business Analyst who brings strong requirement clarity, structured documentation, and Agile delivery discipline, I’d be happy to connect and collaborate.

Stackforce AI infers this person is a Salesforce Business Analyst with expertise in Fintech and Food Distribution sectors.

Location: Coimbatore, Tamil Nadu, India

Experience: 3 yrs 2 mos