Sumit Gupta

Associate Consultant

Ghaziabad, Uttar Pradesh, India4 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Stackforce AI infers this person is a Fintech professional specializing in transaction monitoring and fraud prevention.

Financial IntelligenceFinancial TransactionsTransaction Monitoring

Microsoft ExcelWeb ChatPattern RecognitionRed FlagsCounter-Terrorist FinancingAnti-Money LaunderingFraud PreventionCustomer Service

4 yrs 7 mos

Total Experience

1 yr 6 mos

Average Tenure

2 yrs 8 mos

Current Experience

2 roles

Promoted

Jan 2025 – Present · 1 yr 3 mos · Delhi, India · Hybrid

Financial IntelligenceFinancial Transactions

Aug 2023 – Feb 2025 · 1 yr 6 mos · Delhi, India · Hybrid

Financial TransactionsMicrosoft Excel

Jul 2022 – May 2023 · 10 mos · On-site

Provided real-time chat support to customers with cards flagged by internal fraud systems or Visa and raise fraud and merchant disputes.
Used fraud prevention tools to verify transactions and authenticate customer identity.
Followed SOPs to investigate alerts and unblock legitimate customer cards efficiently.
Ensured compliance with fraud prevention protocols and maintained high service quality.

Financial TransactionsTransaction Monitoring

May 2021 – Jun 2022 · 1 yr 1 mo · On-site

Taking care of calls,chats and emails of the
customers depending on the requirement and later moved to escalation desk where I was handling tickets received via social media.

Microsoft ExcelWeb Chat