Dec 2024 – Jul 2025 · 7 mos · Chennai, Tamil Nadu, India · On-site

May 2021 – Nov 2024 · 3 yrs 6 mos · On-site

• Leading and running the Front end aspects of the AI First initiatives by building a platform Micro Front-end component which can be used by the products as part of their implementation. Ensured that the design and architecture is scalable for all the product use cases. Continually investing time and effort in coordinating with the Engineering leaders from products and the Freddy platforms team to get the best results. Had interactions, brainstorming sessions, discussions with all the business units like CX, CRM and IT and their product stakeholders.
• Worked with the front end developers in FD to come up with a design for the Micro Front-end for Automation as a separate service. Mentored and guided them in designing the right architecture considering the engineering tradeoffs.
• Continuously working on with Front end IC3s and IC2s on refining the architecture and design, implementation by considering the potential performance problems
• Interacted with the various architects of CRM team to solutionize the AI First flow page for there use cases unblocked them on various front end related problems through clear articulation of the requirement and expectations about the limits and constraints of the platform
• Worked closely with the product managers to identify any potential bottlenecks and shared dependencies for the admin experience revamp and came up with the architecture and implementation strategy
• Have been continuously in touch with the design team with their inputs on the Visual QA process and drafted a initial high level plan on how to streamline the process and make it part of our SDLC life cycle
• Working closely with the HR team to draft the engineering career matrix for front end and mobile domains to come up with list of core competencies and high level themes

Jan 2019 – Dec 2021 · 2 yrs 11 mos · On-site

• Helped to plan the feasibility study and the tech approach for performance optimization of the product landing page.
• Helped the team to confirm a few things and validate our thought process in bench marking our Apdex score
• Worked closely with FE developers from FreshService, on Sentry integration into our products in general - data passed on, how far useful, actionable items derivable from...
• Worked with FE devs to discuss what kind of Frontend development challenges will they get in FD
• Initiated and facilitated a syncup between CoE team and the SurveyServ Team for discussing about the MFE web component by CoE and the adoption, and challenges for integrating the same into Chat-Survey feature.
• Working with Frontend devs on a daily basis to help the engineers in SWAT to identify patterns with customer issues, directing them with helpful strategies, debugging aids and troubleshooting helpers. Insisting them to document any findings in Confluence and share it with the team.
• Was part of the customer calls for troubleshooting frontend issues with customers for the message delivery issues and able to come up with strategies for bug fixes by identifying some patterns and so on
• Worked closely with Machine Learning Frontend and Backend engineers to quickly unblock them on reviews and other tech items to collaborate with Freshchat and ML features.
• Implemented and strategized a mechanism to dynamically turn on logging for a customer account in the browser with the flip of a switch. This will greatly improve our observability capabilities along with the improvements for MTTD.
• Instrumental in resurrecting effective Tribe meetings by bringing in structure, conventions and driving the team to focus on the most important aspects and thereby promoting the participation.
• SWAT Playbooks give better focus to SWAT engineers to have the necessary data to explore the issue in the customer place

Jan 2017 – Dec 2019 · 2 yrs 11 mos · On-site

• Setup the front-end platform for new product initiative with proper code quality standards and configured the tooling for the same. Taken numerous sessions to onboard developers for the Micro-Frontends Architecture and continuously monitoring for any design deviations through code reviews.
• Built and setup a Design system library in React to use with the Micro-Frontends.
• Crafted a high level plan and strategy for the Front-end Tech transformation team with a list of roadmap items.
• Took part in various Front-end architecture reviews for products across the org
• Continuously collaborating with the Front-end CoE team for setting standards and guidelines for Frontend code and tooling.
• Built automated migration tooling like Codemods for the industry like ember-tailwind-codemods and moment-dayjs codemod, the latter which is going to be used for product tech transformation roadmap item.
• Took part in devising strategical and tactical plan for Tech Transformation team for Front-end, especially for Ember Upgrade, reviewed the plan and architecture documents by giving critical input and feedback.
• Collaborated with the Front-end CoE team for preparing the UX technology vision to power the next 3 year programs around Front-end engineering within Freshworks.
• Collaborated closely with the Front-end CoE team for setting up Real User Monitoring Dashboards to monitor the Apdex numbers and reviewed the dashboard widgets to ensure proper metrics are available to track and reasonable thresholds are set.
• Pioneered the analysis and evaluation framework for identifying and selecting the industry standard tooling for React.js for product front-ends in Freshworks and sharing the same with respective Lead developers from various teams for input and standardisation.

Sep 2015 – Dec 2016 · 1 yr 3 mos · On-site

• Served as a Frontend team lead for the Freshdesk product overseeing the frontend architecture, design, code reviews, mentoring. Active contributor in migrating the legacy RAILS frontend to a single page application framework called Ember.js. Conducting various large scale migrations for the frontend framework using automation scripts called codemods and shell scripts which greatly helped the team to achieve the migrations in a very short span of time without any hassles.
• Formed an internal Center of Excellence team for Front end and led the initiatives for Front-end infrastructure tooling, large scale automated migrations using AST Transforms aka Codemdos, developer productivity and so on.

Sep 2014 – Aug 2015 · 11 mos · Greater Chennai Area

Jun 2012 – Aug 2014 · 2 yrs 2 mos · Greater Chennai Area

May 2011 – May 2012 · 1 yr · Puducherry, India

• Currently I maintain hangaroundtheweb.com and several sites working as manager and maintainer to be sure everything happens as it should be.
• Specialties
• designing, coding, people management, social marketing, online marketing, link building

Oct 2010 – May 2011 · 7 mos · Mahindra City

• Application development and maintenance

Feb 2006 – Jul 2010 · 4 yrs 5 mos

• Application Development and maintenance, research and development, support and troubleshooting