Mar 2022 – Mar 2025 · 3 yrs · Hybrid

• 🔹 Gather and translate business requirements into scalable Salesforce solutions, ensuring alignment with organizational goals and measurable ROI.
• 🔹 Design, build, and optimize Salesforce applications (Apex, Flows, Lightning Components, SOQL) that streamline processes, reduce manual work, and accelerate time-to-value.
• 🔹 Enhance customer experience through automation and intuitive user journeys, cutting resolution times and increasing customer satisfaction scores by up to 25%.
• 🔹 Implement DevOps best practices (CI/CD pipelines, version control, automated testing, deployment monitoring) to reduce release errors by 40% and improve delivery speed.
• 🔹 Integrate Salesforce with enterprise systems via APIs and middleware, ensuring seamless data flow for better decision-making and operational efficiency.
• 🔹 Collaborate with stakeholders, product owners, and cross-functional teams to deliver agile, test-driven solutions that directly support revenue growth.
• 🔹 Mentor developers and champion coding standards, ensuring high-quality, maintainable, and scalable applications.
• 🔹 Continuously analyze and optimize system performance, improving reliability, uptime, and user adoption rates across the organization.

Mar 2022 – Dec 2023 · 1 yr 9 mos · Hybrid

• 🔹 Partnered with business stakeholders to gather and translate requirements into Salesforce solutions that aligned with strategic goals, ensuring business needs were met with precision and scalability.
• 🔹 Designed and implemented Salesforce applications (Apex, Flows, Lightning Components) that streamlined sales and service processes, improving team productivity by up to 30%.
• 🔹 Enhanced customer experience by building intuitive, automated workflows and self-service solutions, reducing case resolution times by 25% and boosting customer satisfaction scores.
• 🔹 Integrated Salesforce with external systems via APIs and middleware, enabling seamless data flow that improved decision-making speed and accuracy.
• 🔹 Delivered ROI by optimizing automation of lead assignment, opportunity management, and order processing, which drove faster conversions and increased revenue impact by an estimated 15–20%.
• 🔹 Collaborated cross-functionally with product owners, analysts, and QA teams, ensuring Agile delivery of high-quality, test-driven solutions that supported business growth.
• 🔹 Provided user training and adoption support, improving Salesforce utilization rates across teams and maximizing return on technology investments.

Nov 2021 – Feb 2022 · 3 mos · Nairobi Westlands · Hybrid

• 🔹 Designed and developed Android applications that streamlined processes and improved customer engagement, directly driving higher adoption and retention.
• 🔹 Led and mentored development teams, boosting productivity, code quality, and delivery speed, which reduced time-to-market.
• 🔹 Partnered with stakeholders to translate business needs into technical requirements, ensuring features aligned with growth goals and user expectations.
• 🔹 Engineered apps with Kotlin, Java, and modern frameworks to deliver scalable, reliable, and high-performing mobile solutions.
• 🔹 Integrated APIs and external data sources, enabling real-time data access that improved customer experience and decision-making.
• 🔹 Enhanced UX/UI with mapping tools (Google Maps, OSMDroid) and offline capabilities, increasing usability and customer satisfaction.
• 🔹 Optimized local data management using Room, SQLite, and Shared Preferences to ensure fast, reliable, and secure storage.

May 2021 – Nov 2021 · 6 mos · Nairobi Westlands · Hybrid

• 🔹 Engineered high-performance Kotlin code to deliver fast, reliable, and scalable Android applications, reducing crashes and boosting user satisfaction.
• 🔹 Optimized app performance and responsiveness, improving load times and enhancing overall customer experience.
• 🔹 Built an admin dashboard that provided real-time insights into purchases, fulfilled orders, repeat customers, and user behavior—driving data-informed business decisions and higher ROI.
• 🔹 Developed and managed RESTful APIs for seamless product content management, reducing manual effort and improving operational efficiency.
• 🔹 Enabled secure user registration, push notifications, and mobile payments (Lipa na Mpesa), increasing customer retention and revenue through convenient digital transactions.
• 🔹 Implemented order tracking, wishlists, and customer reviews, enhancing transparency, trust, and repeat purchases, leading to stronger customer loyalty.