Ian Tendu

Software Engineer

Nairobi, Nairobi County, Kenya4 yrs 3 mos experience
Highly Stable

Key Highlights

  • 9x Salesforce Certified Developer with extensive experience.
  • Proven track record in enhancing customer experience through automation.
  • Expert in building scalable Salesforce solutions and optimizing performance.
Stackforce AI infers this person is a Salesforce and Android development expert with a focus on scalable solutions and customer experience.

Contact

Skills

Core Skills

Salesforce.com DevelopmentKotlin

Other Skills

SOAPSalesforce Sales CloudHTMLCustomer Relationship Management (CRM)Force.com SitesContinuous Integration and Continuous Delivery (CI/CD)Apex ProgramminglwcJavacssTechnical RequirementsVersion ControlJavaScriptForce.comSOSL

About

Senior Software Engineer passionate about building scalable systems that drive business growth and elevate customer experience.

Experience

4 yrs 3 mos
Total Experience
1 yr 7 mos
Average Tenure
1 yr
Current Experience

Griffin global technologies, llc

Sr Software Engineer

Apr 2025Present · 1 yr · Nyeri, Kenya · On-site

Blue consulting kenya

2 roles

Senior Salesforce Developer & DevOps Engineer

Promoted

Mar 2022Mar 2025 · 3 yrs · Hybrid

  • 🔹 Gather and translate business requirements into scalable Salesforce solutions, ensuring alignment with organizational goals and measurable ROI.
  • 🔹 Design, build, and optimize Salesforce applications (Apex, Flows, Lightning Components, SOQL) that streamline processes, reduce manual work, and accelerate time-to-value.
  • 🔹 Enhance customer experience through automation and intuitive user journeys, cutting resolution times and increasing customer satisfaction scores by up to 25%.
  • 🔹 Implement DevOps best practices (CI/CD pipelines, version control, automated testing, deployment monitoring) to reduce release errors by 40% and improve delivery speed.
  • 🔹 Integrate Salesforce with enterprise systems via APIs and middleware, ensuring seamless data flow for better decision-making and operational efficiency.
  • 🔹 Collaborate with stakeholders, product owners, and cross-functional teams to deliver agile, test-driven solutions that directly support revenue growth.
  • 🔹 Mentor developers and champion coding standards, ensuring high-quality, maintainable, and scalable applications.
  • 🔹 Continuously analyze and optimize system performance, improving reliability, uptime, and user adoption rates across the organization.
Salesforce.com DevelopmentSOAP

Salesforce Developer

Mar 2022Dec 2023 · 1 yr 9 mos · Hybrid

  • 🔹 Partnered with business stakeholders to gather and translate requirements into Salesforce solutions that aligned with strategic goals, ensuring business needs were met with precision and scalability.
  • 🔹 Designed and implemented Salesforce applications (Apex, Flows, Lightning Components) that streamlined sales and service processes, improving team productivity by up to 30%.
  • 🔹 Enhanced customer experience by building intuitive, automated workflows and self-service solutions, reducing case resolution times by 25% and boosting customer satisfaction scores.
  • 🔹 Integrated Salesforce with external systems via APIs and middleware, enabling seamless data flow that improved decision-making speed and accuracy.
  • 🔹 Delivered ROI by optimizing automation of lead assignment, opportunity management, and order processing, which drove faster conversions and increased revenue impact by an estimated 15–20%.
  • 🔹 Collaborated cross-functionally with product owners, analysts, and QA teams, ensuring Agile delivery of high-quality, test-driven solutions that supported business growth.
  • 🔹 Provided user training and adoption support, improving Salesforce utilization rates across teams and maximizing return on technology investments.
Salesforce.com DevelopmentSalesforce Sales Cloud

Kazilinks

2 roles

Android Engineer

Promoted

Nov 2021Feb 2022 · 3 mos · Nairobi Westlands · Hybrid

  • 🔹 Designed and developed Android applications that streamlined processes and improved customer engagement, directly driving higher adoption and retention.
  • 🔹 Led and mentored development teams, boosting productivity, code quality, and delivery speed, which reduced time-to-market.
  • 🔹 Partnered with stakeholders to translate business needs into technical requirements, ensuring features aligned with growth goals and user expectations.
  • 🔹 Engineered apps with Kotlin, Java, and modern frameworks to deliver scalable, reliable, and high-performing mobile solutions.
  • 🔹 Integrated APIs and external data sources, enabling real-time data access that improved customer experience and decision-making.
  • 🔹 Enhanced UX/UI with mapping tools (Google Maps, OSMDroid) and offline capabilities, increasing usability and customer satisfaction.
  • 🔹 Optimized local data management using Room, SQLite, and Shared Preferences to ensure fast, reliable, and secure storage.
HTMLKotlin

Software Engineer

May 2021Nov 2021 · 6 mos · Nairobi Westlands · Hybrid

  • 🔹 Engineered high-performance Kotlin code to deliver fast, reliable, and scalable Android applications, reducing crashes and boosting user satisfaction.
  • 🔹 Optimized app performance and responsiveness, improving load times and enhancing overall customer experience.
  • 🔹 Built an admin dashboard that provided real-time insights into purchases, fulfilled orders, repeat customers, and user behavior—driving data-informed business decisions and higher ROI.
  • 🔹 Developed and managed RESTful APIs for seamless product content management, reducing manual effort and improving operational efficiency.
  • 🔹 Enabled secure user registration, push notifications, and mobile payments (Lipa na Mpesa), increasing customer retention and revenue through convenient digital transactions.
  • 🔹 Implemented order tracking, wishlists, and customer reviews, enhancing transparency, trust, and repeat purchases, leading to stronger customer loyalty.
HTMLKotlin

Education

DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY (DeKUT)

Bsc in Computer Science — Software development

Jan 2018Jan 2021

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