Jun 2022 – Jul 2024 · 2 yrs 1 mo · Raleigh, North Carolina, United States

Aug 2021 – Jun 2022 · 10 mos · Raleigh, North Carolina, United States

Aug 2020 – Apr 2022 · 1 yr 8 mos · Schenectady, New York, United States

• HC 606 - Payer Analytics (Fall)
• HC 602 - Advanced Stats and Data Visualization (Winter)

May 2020 – Aug 2021 · 1 yr 3 mos

• Provide enterprise insight-driven clinical, operational and financial analyses to enhance organizational decision-making. Primary responsibilities include healthcare analytics, scorecard & dashboard development, project management for key initiatives and communications.

May 2019 – May 2020 · 1 yr

Jun 2018 – May 2019 · 11 mos

Aug 2016 – Jun 2018 · 1 yr 10 mos · Charleston, South Carolina

• Responsible for financial, billing and operational practice wide reporting accounting for 14 clinics, ambulatory surgery center, internal pharmacy, over 40 providers, and 200 employees spanning Beaufort and Charleston Counties. Number of practice providers has grown by 33% since August 2016
• Presented to Executives and Physician Partners analytical and statistical findings contributing to large scale business decisions such as clinic terminations, market evaluations for new business locations, and clinician template changes to increase utilization rates
• Managed MACRA/MIPS reporting responsibilities in collaboration with Operations staff in the transition towards value-based care
• Implemented Tableau Server as the main distribution source of Business Intelligence for the practice resulting in a 20% increase in charge entry and 50% decrease in unbilled encounters YOY 2016 vs. 2017, with two less billing staff
• Led a project to reduce patient and insurance credits and developed an efficient process for maintenance resulting in a 70% decrease in patient credits, and more awareness towards over payments and reducing refunds
• Updated, produced and presented key performance indicators(KPIs)using NextGen PM, Excel, and Tableau for executives, staff, and clinicians to show areas of weakness and highlight strengths for month and annual comparisons/trends/projections
• Created and maintained healthy relationships with outside vendors for mutual and long-lasting benefit. Vendors include TSI Healthcare, SRS, NextGen, MediRevv, Tableau, among others
• Aided Financial Director, CEO, and Physician Partners with financial reporting, daily banking, and contributed to large scale business decisions
• Worked closely with Central Billing Office, Operations, Clinical and Office Managers, and Finance to improve revenue cycle performance and increase net collections

Aug 2015 – Jul 2016 · 11 mos · Charleston, South Carolina Metropolitan Area

• Plan and organize work activities; recommend improvements in work flow, procedures and use of equipment and forms; implement improvements as approved; develop and revise office forms and reports formats as required; organize and maintain filing systems; maintain records related to specific area of assignment.
• Perform a wide variety of complex and responsible duties for assigned staff; relieve supervisor of administrative work including investigating and answering complaints and providing assistance in resolving operational and administrative problems.
• Participate in developing and monitoring the assigned budget; compile annual budget requests; monitor approved budget accounts.
• Participate in the collection, compilation, and analysis of information from various sources on a variety of specialized topics related to assigned programs; participate in the preparation of reports that present and interpret data, identify alternatives, and make and justify recommendations.
• Assist with management of all aspects of assigned projects throughout the development project life cycle including project scope, schedule, resources, quality, costs and change.
• Maintains schedule of activities, meetings, and various events within the department.
• Prepare and submit project status reports to management.
• Contribute to the development and maintenance of detailed project plan to include milestones, tasks, and target/ actual dates of completion. Validate estimation with team.
• Interface with all areas affected by the project to include internal subject matter experts, external corporate departments, and Health Plans, including Vendor Management and Business User Management.
• Develop process workflows as it relates to assigned projects and/ or to support internal process improvement initiatives, with appropriate guidance.
• Utilize computer applications and software packages to create and format graphs, flowcharts, word documents, spreadsheets, etc.

Jun 2014 – May 2015 · 11 mos · Albany, New York

• Designed studies, training programs and organizational strategies to improve customer service and revenue.
• Collaborated in the development of quality business practices for medical center programs.
• Assisted with maintaining program requirements/validation criteria for specified organizational units.
• Analyzed trend analysis reports; recommended remedial action and helped develop and execute action plans.
• Compiled reports of evaluation efforts; noted discrepancies and the planned initiatives for remedial action.
• Performed market evaluations with projection data to justify future allocation of resources

Mar 2014 – Jun 2014 · 3 mos · Rensselaer, NY

• Collaborated with Learning and Organizational Development and Human Resources to improve the new employee onboarding and orientation.
• Constructed an interdepartmental process flow for external consultant/contractor/temporary hiring.
• Helped structure/organize content for initial Human Resources newsletter, elevating staff communication.
• Thoroughly analyzed the use of psychometrics among industry competitors and STEM organizations for benchmark purposes