Aug 2015 – Dec 2017 · 2 yrs 4 mos · London, United Kingdom Area

May 2015 – Aug 2015 · 3 mos · Glasgow

• Complete all products as assigned to maintain high quality repairs of consumer electronic products
• Ensure proper operation of assigned items
• Interact with service center, store personnel and end-user customers in support of repair and product support needs
• Maintain the quality of work and technical skills
• Maintain productivity requirements as assigned
• Work with stores to ensure all requests are handled in a timely manner
• Ensure compliance with company policy and product service best practice routines
• Examine cellphone unit and observe operation until an initial suspicion is developed to open up the unit and perform further checks using electronic hand tools and prescribed testers
• Ensure that all pertinent repair and testing tools and appliances are in proper working condition
• Determine parts to be replaced and provide cost estimates to the client prior to starting any work

Mar 2014 – Apr 2015 · 1 yr 1 mo · Edinburgh, United Kingdom

• Make site visits to a service in Edinburgh and another in Glasgow to assess their needs for databases.
• Design a solution specific to each service.
• Populate and manage data.
• Design functions to ensure that services can draw down information as required.
• Train the teams at each site to ensure that they can maintain the databases.

Dec 2013 – Sep 2014 · 9 mos · London, United Kingdom

• Specific Duties:
• Monitors network performance with appropriate hardware and software tools.
• Participates in the establishment and enforcement of security procedures to mitigate
• Planning and executing desk moves
• Windows 7 & Windows 8 Roll out
• Installation and configuration of printers
• Experience with Windows XP/7, Active Directory and MS Office
• Knowledge of Desktop/Laptop & Tablet technologies

May 2012 – Dec 2013 · 1 yr 7 mos · Accra,Ghana

• Specific Duties:
• Gather requirements for new use cases.
• Propose extensions to existing code to allow you to implement new use cases.
• Write unit tests.
• Creating Business solutions with Java Platform.
• Updating Social Media Platform
• Website Maintenance and Development.
• Implement new use cases.
• Liaise with users to test implementation of use cases.
• Identify and implement bug fixes.
• Contribute to the development of the architecture of software systems.
• Provide customer care