Jun 2022 – Aug 2023 · 1 yr 2 mos · Remote

• Developed and implemented a QA process.
• Performed both manual and automation testing on desktop and mobile applications/websites.
• Created and maintained manual and automation test cases and scripts.
• Used both Jira and ServiceNow for tracking Defect tickets.
• Monitored Copado and updated test automation scripts.
• Created technical documentation on new applications for hospital staff.
• Executed various testing types including ADA Compliance.

Aug 2021 – Dec 2022 · 1 yr 4 mos · Singapore

• Performed various testing methods on the UI-licious automation testing tool application.
• Demoed the UI-licious tool with users to discuss the capabilities UI-licious has to offer.
• Wrote Blogs, how-tos, and technical documentation.
• Copywrote and edited blogs and other technical documentation.
• Provided support to customer inquiries and helped troubleshoot their inquiries.

Nov 2018 – Jul 2021 · 2 yrs 8 mos · Greater Chicago Area

• Developed and integrated a QA process within the Technology team
• Managed tasks and found issues within each project/client including Marriott, Gone Rogue, Massey, VCU Health, Riverside, Baptist Health, Marco's Pizza, Gone Rogue, and James Hardie.
• Spearheaded the testing efforts for numerous digital work using multiple testing tools and methodologies including the launch of the Baptist Health HealthPlace application.
• Verified developed sites, emails and applications are free of any technical issues and grammatical errors.
• Wrote, implemented and maintained automation test scripts through UI-licious.
• Performed ADA Compliance WCAG 2.0, WCAG 2.1, Section 508 tests to ensure our clients' websites are compliant.
• Created User Stories containing Acceptance Criteria and Requirements.
• Worked with DevOps to test infosec systems.

Jan 2018 – Jul 2019 · 1 yr 6 mos

• Volunteered to manually test the Digibyte Blockchain Cryptocurrency mobile and desktop wallet
• Confirmed transactions displayed within my account, the Blockchain, and the DGB wallet is syncing without issues for both Android and iOS
• Reported any bugs to the developers
• Promoted and informed others about the benefits of using Digibyte

Mar 2017 – Oct 2018 · 1 yr 7 mos · Greater Chicago Area

• Test the SpringCM integration within both Salesforce 1 mobile and desktop version.
• Manually test new features using various methods of testing such as, negative, positive, regression and exploratory.
• Conduct monthly audits ensuring test scripts and the SpringCM Platform were compliant to US regulations and standards.
• Execute performance tests via LoadRunner.
• Interview prospective candidates for available Quality Assurance positions.
• Test multiple projects across multiple platforms.
• Manage and train new QA hires.
• Manage, Develop and Improve Test Plans and Cases.
• Triage issues with Product and Development team

Jan 2014 – Nov 2018 · 4 yrs 10 mos · Greater Chicago Area

• Manually test the SpringCM Application across multiple browsers and mobile devices in an Agile Methodology.
• Manually test SpringCM File It, Get It and Track It integration with Salesforce across mobile devices and browsers.
• Bug track any found issues with Jira
• Compile test cases in Quality Center.
• Lead tester on a development team.
• Execute performance scripts in LoadRunner.
• Participate in daily Scrums

Aug 2013 – Dec 2013 · 4 mos · Greater San Diego Area

Apr 2012 – Jul 2013 · 1 yr 3 mos · Greater Chicago Area

Aug 2010 – Mar 2012 · 1 yr 7 mos · Greater Chicago Area

• Manually test online products and applications across multiple platforms.
• Manage outside vendors located throughout the US.

Sep 2009 – Jul 2010 · 10 mos

• Monitored ad traffic while verifying all of the releases were free of any errors.
• Worked closely with the developers to ensure any found inconsistencies were handled in a timely manner.

Sep 2007 – Jul 2008 · 10 mos

• Tested the website for any defects and bugs. Practiced Agile Methodology and completed Sprints every week and a half. Assisted in migration of code for website updates. Worked closely with the Marketing Dept. for new ideas on how to improve the website. Composed Acceptance Criteria for the best testing practices with every Sprint.

Feb 2007 – Aug 2007 · 6 mos

• Tested video game builds for bugs and defects. Compiled reports on found bugs and defects. Communicated with developers and standards on fixes of found bugs. Contributed ideas on how to improve the overall gameplay for user enjoyment. Second on the team to have the most A and B bugs found. Regressed updated builds for new fixes and bugs.

Jan 2005 – Jan 2006 · 1 yr

Dec 2003 – Dec 2006 · 3 yrs

• Verified facts and data for all news releases with potential for story material. Interviewed contributors both over the phone and email. Developed weekly stories without missing a single deadline.

Jun 2002 – Aug 2004 · 2 yrs 2 mos

• Edited website content daily. Composed descriptions and reviews of the products sold on the site. Wrote various reviews and articles on car related material for the website.