Oct 2023 – Feb 2025 · 1 yr 4 mos · Montreal, Quebec, Canada · Remote

Sep 2022 – Oct 2023 · 1 yr 1 mo · Montreal, Quebec, Canada · Remote

• We want to make working with natural language data natural.
• Our motivation: Excel is one of the most beautiful pieces of software ever created: a simple and completely flexible interface that exposes powerful operations (formulas, pivot tables etc) allowing anyone to organize and transform numbers and tabular data. Whether you use 2% of Excel's capabilities or are a power-user, you still turn to this tool anytime you have tabular data you need to work with.
• We aim for HumanFirst to be a similarly ubiquitous tool for working with natural language data: a completely flexible interface exposing powerful operations (semantic search, clustering, labelling, disambiguation etc) for organising and transforming natural language data around the simplest of interfaces, available to anyone.
• We believe natural language data is the most untapped resource companies have today.
• It has historically been hard and costly to harness natural language data, especially for people with less technical skillsets. By unlocking and democratising the ability to work with this data, we are creating a generation of natural language owners, who will bridge the gaps between product, customer support, artificial intelligence and human augmentation roadmaps.

Oct 2023 – Present · 2 yrs 7 mos · South Africa · Remote

• Kore AI is the world leader in AI Agents, Agentic AI, Multi-Agent Orchestration, AI Engineering, AI Knowledge Management and more.

Oct 2019 – May 2022 · 2 yrs 7 mos · Midrand

• Focusing on the Vodacom Chatbot called TOBi...
• Natural Language Programming within the IBM Watson and Microsoft LUIS Context
• Convert Business Requirements into Actionable Technical Specifications
• Design Dialogs with Contextual Awareness.
• Conversational AI structure using NLP (Natural Language Programming)
• TTS / STT
• Formulate and Recommend process enhancements to ensure continues development, integration & deployment of AI.
• Continuous UX Enhancements
• Analyse Conversational Flows, Intent Recognition.
• Chatbot Journeys
• Customer Feedback and Optimization
• Net Promotor Score (NPS)
• Natural Language Processing (NLP) Programming
• Conversational UX/UI

May 2016 – Sep 2019 · 3 yrs 4 mos · Bryanston

• Currently I conceptualize, mock-up, wire-frame, prototype, MVP and develop final products for our customers. Primarily conversational.
• NLU/NLP, Chatbots, CX Designer, Developer, Omni Channel, conversational UI.
• Rasa Core/NLU (Spacy & TensorFlow Pipeline)
• IBM Watson; Assistant, Voice Agent, ML, Discovery, Language Classifier & translation
• IBM Cloud Functions (FaaS)
• Aspect NLU
• Microsoft Azure LUIS, chatbots, cognitive & ambient computing.
• AWS EC2, S3, Lambda,
• Google Home Actions.
• Amazon Echo Skills- design, development and implementation.
• VBG- Voice Biometrics Group
• Aspect CXP Solutions (Inc. chatbots) - Aspect, Voxeo
• Aspect Prophecy IVR (PRISM, Commander, VXML, CCXML, CallXML, Voxeo Designe/r)
• Aspect CXP 18/17/15/15.1 (NLU & partial or full keyword spotting) Services Readiness
• Voxeo CXP 14.1 Services Readiness
• Voxeo CXP 14 Services Readiness
• CXP Pro Integration with Unified IP (IVRDE) Assessment
• Aspect CXP integration to Twitter. Automated and Interactive DM's.
• ITR (Interactive Text Response) integration to Twitter & SMS Gateway
• Aspect AgentSDK - All agent events and interactions.
• Aspect AODFeed
• Experience Continuity Server – Context Cookies - Omni Channel
• CXP Locational Services

Jan 2011 – Apr 2016 · 5 yrs 3 mos · Midrand

• IVR Channel Transformation Architecture to Siebel
• Business Analyst: Nuance Free Speech & New VB Enrollment
• Nuance Vocal Password Random Passphrase implementation.
• Nuance Vocal Password Background Model Data Collection.
• Business analysis, architecture and testing; IVR / Siebel integration.
• Corporate Advanced Speech Recognition (ASR) Application.
• Voice Biometrics;
• South Africa's first commercial Voice Biometrics deployment:
• Nuance VocalPassword 9.0 integration.
• IVR development and integration for verification via a pass-phrase and random digit PIN.
• Voice Biometrics; IVR development and integration for enrollment procedure.
• Voice Biometrics; IVR development and integration for background model creation.
• Nuance VocalPassword Voiceprint Helpdesk Application
• Voice Biometrics; business process.
• Proactive and Reactive approach to Voice Biometrics registration.
• Proof of Concept; fully functional IVR interface to VB; POC.
• Design, Develop and implement IVR Applications for:
• GVP Progressive IVR Application and Voicemail.
• IVR - Real-time data bundle balances calculation and playback; compile SMS contents.
• IVR - Real-time talk time balance summary and playback per data bundle.
• Predictive Dialer; voicemail deposit IVR application.
• Predictive Dialer; Collections IVR- with Tallyman integration.
• ASR – Advanced Speech Recognition
• Speech Recognition Voice Interface.
• Prepaid tariff lookup migration interface via IVR.
• IVR integration to Device Configuration Engine for automated self-service Over the Air (OTA) provisioning.
• Migrate 40+ voice applications to Genesys Voice Platform (GVP) 8.
• Blackberry - Interface for prepaid BIS query, purchase and cancellation.
• IVR integration with Tallyman; Revenue recovery without manual intervention.
• Data / SMS / MMS Bundle Transfer Interface
• Voice Interface for enterprise campaign management solution to reduce churn and increase customer revenue

Nov 2009 – Jan 2011 · 1 yr 2 mos

• August 2010 – November 2010;
• Project Management. Design, write and implement a SIM Card and Device Management system. Web based using CakePHP 1.2.6 Model-View-Controller Architecture.
• June - July 2010;
• Project Management, MySQL administration, vsftpd setup & configure.
• February - May 2010;
• Project Management for enterprise telecommunications client using MS Project and Mindjet MindManager Pro.
• January – May 2010;
• Project Management. CakePHP 1.2.6 Model-View-Controller web development with Ajax integration, authentication, MySQL (Workbench 5.0, ERD, InnoDB, Stored procedures, constraints), Google Charts etc. for telecommunications client.

Aug 2009 – Nov 2009 · 3 mos

• October – November 2009
• Nuance Vocalizer 5.0.1 (speech server & API), 3 Language Packs and Nuance Licensing Server.
• Nuance Recognizer 9.0.3 with language packs. Nuance Speech Server 5.1.0 for MRCP.
• Nuance Application Reporting 5.0.1. for Windows 2003 server.
• September 2009
• Virtual machine on Centos 5 (VirtualBox).
• Windows 2003 Server as virtual server.
• Nuance PromptSculptor 3.1.
• PromptSculptor 3.1 Language; South-African English: Tessa. CodeMeter licensing server.
• Create Active Prompts and incorporate in Nuance RealSpeak 4.5.
• Use LaTeX for IVR Application documentation.
• August 2009
• Install, Configure, test and demonstrate Nuance RealSpeak 4.5 (speech server & API)
• South-African Language Pack (Tessa) and Nuance Licensing Server on Windows Server 2003.
• Develop Asterisk IVR Application to test SSML output.

Jan 1994 – May 2002 · 8 yrs 4 mos · Cape Town