Waleed Doghmosh

Operations Associate

Cairo, Cairo, Egypt28 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 27 years of experience in IT solutions.
Led significant cost-saving initiatives in telecommunications.
Expert in managing complex technical projects.

Stackforce AI infers this person is a Telecommunications and IT Solutions Expert with a focus on project management and technical support.

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Skills

Core Skills

Project ManagementSystem AdministrationTechnical SupportSoftware DevelopmentTeaching

Other Skills

Problem SolvingTeam LeadershipSystem OperationsData AnalysisReporting & AnalysisProject PlanningUniversity TeachingNetworkingWide Area Network (WAN)TrainingResearch Skills

About

I' m Waleed Doghmosh, My story began 27 years ago when computers were still operating with command lines, and over the course of these three decades, my unique pleasure has been providing solutions to serious problems, whether in repairing computers and server ' s hardware or software problems. Since Computer is my favorite field for 27 years ago I offer Partnering with You to Shape the Future of Your Brand By: · Maximize your ROI through strategic media planning & execution. (Focuses on measurable outcomes) · Craft impactful campaigns that deliver exceptional results. (Emphasizes client success) · Achieving scalable and cost-effective brand growth.

Experience

Telecom egypt

Department Manager

Jul 2009 – Present · 16 yrs 9 mos · Cairo, Egypt · On-site

Managed and supervised the operation and maintenance of a nationwide Payphone Management System (PMS) network utilizing servers (AIX, Windows 2000/2003) with Oracle and SQL Server databases. Platforms included PMS V7, Guanri, MTL, STG, and PDMS.
Successfully led the server infrastructure upgrade, resulting in a 40% reduction in system failures and 100% system uptime. This was achieved by replacing outdated servers with more stable models and implementing robust backup systems, significantly improving system reliability and minimizing service disruptions.
Directed network optimization initiatives, leading to a 30% reduction in operational costs.
Oversaw all aspects of data management, including database backup/recovery, data retrieval, and the generation of critical reports (QoS, alarms, transactions, revenue).
Defined and implemented system configurations, including prepaid card parameters, tariffs, and system definitions.
Motivated mentored and support a team of 13 members including engineers, and technicians ensuring their ongoing professional development and effective system operation.

Problem SolvingTeam LeadershipProject ManagementSystem Administration

Menatel

PMS Engineer

Mar 2001 – Jun 2009 · 8 yrs 3 mos · Cairo, Egypt · On-site

Successfully implemented and tested two new PMS systems with Guanri and MTL, achieving a 50% cost reduction compared to the previous provider (Ascom) while maintaining the same performance quality. This resulted in a 10% increase in system coverage and improved customer satisfaction.
Oversaw the relocation and optimization of 30,000 payphones, leading to a 5% revenue increase and a 10% reduction in operational costs.
Managed all aspects of system maintenance, including software testing, installation, parameter updates, tariff adjustments, and card batch activation and testing.
Developed and implemented a new system for the Menatel Shop project, resulting in a 5% revenue increase.
Provided technical support to branches, maintenance teams, and customer service, reducing customer service ticket resolution times by 20% through the implementation of Excel macros.
Coordinated and monitored new PMS installations with Telecom Egypt and other providers, ensuring timely and successful project completion.

Data AnalysisReporting & AnalysisProject ManagementTechnical Support

Harf information technology

Web Developer

Dec 2000 – Feb 2001 · 2 mos · Cairo, Egypt · On-site

Successfully converted the prayer time's program to a WAP-compatible application, resulting in a 15% increase in user engagement.
Developed a user-friendly WAP interface, improving accessibility for mobile users.
Proficient in ASP, WML, JavaScript, and WAP Development.

Software DevelopmentProject Planning

: high institute of optics technology, sheraton

Faculty Lecturer

Sep 1999 – Nov 2000 · 1 yr 2 mos · Cairo, Egypt · On-site

Instructed students on Microsoft DOS, Windows, and Microsoft Office Suite, enhancing their computer literacy skills.
Improved student pass rates in computer literacy exams by 15%

TeachingUniversity Teaching

: logetic egypt company

Networking and Technical Support Engineer

Sep 1997 – Aug 1999 · 1 yr 11 mos · Cairo, Egypt · On-site

Successfully assembled and installed computers and networks for many governmental institutes like Cairo airport, Military College and Republican Guard and Private sector companies like Eastern company and Zafarana hotel, meeting project deadlines and exceeding customer expectations.
Reduced computer downtime by 10% through proactive maintenance and timely resolution of technical issues."
Provided expert technical support, troubleshooting and resolving network and computer-related issues for clients.
Managed and fulfilled client maintenance contracts, ensuring timely and efficient service delivery.

NetworkingTechnical Support