Divya Shivankar — Associate Consultant
ServiceNow Administrator & ITSM Specialist with 4+ years of experience in platform configuration, ITIL processes, and enterprise service operations. Skilled in ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge), CMDB, Service Catalog, Service Portal, Flow Designer, and REST/SOAP integrations. Experienced in RCA, SLA governance, major incident handling, and L2/L3 production support. Certified ServiceNow CSA & ITIL Foundation with strong understanding of service governance, automation, and cross-functional coordination.
Stackforce AI infers this person is a ServiceNow and ITSM specialist in the SaaS industry.
Location: Pune, Maharashtra, India
Experience: 4 yrs 4 mos
Career Highlights
- 4+ years of experience in ITSM and ServiceNow.
- Certified ServiceNow CSA and ITIL Foundation.
- Expertise in ITIL processes and service governance.
Work Experience
Cognizant
ServiceNow Consultant (2 yrs 3 mos)
Servicenow administrator (3 yrs 4 mos)
System Engineer (1 yr)
Education
Master of Computer Applications - MCA at Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)
BCA at Rashtrasant Tukadoji Maharaj Nagpur University
