Sep 2025 – Jan 2026 · 4 mos · Remote · Remote

Jan 2021 – Sep 2025 · 4 yrs 8 mos

• Dynamic leader specializing in end-to-end process optimization and cross-functional collaboration. With expertise in value stream mapping, and Lean Six Sigma methodologies, I drive operational efficiency and revenue growth. I excel at aligning organizational workflows with business objectives, streamlining processes, and fostering collaboration between teams to enhance overall value delivery. Passionate about leveraging actionable insights to achieve measurable results and operational success.

Sep 2019 – Jan 2021 · 1 yr 4 mos

• Responsible for all training needs of the Claims and Payment Integrity Departments. Design, develop and implement a training program that identifies learning and educational needs of the department and moves to close gaps. Uses continuous process improvement and feedback collection methods to adjust protocol as needed. Collaborates with leadership to evaluate inefficiencies and recommend solutions to enhance employee performance.

Jun 2018 – Sep 2019 · 1 yr 3 mos

• Responsible for all implementation training, ongoing training, webinar, onsite and eLearning program curriculum for the Nextgen Office platform. Created all internal and external training materials, internal process and SOP documents currently in use. Managed and administered all quality assurance, ongoing outreach, executive updates and updates to client resources.

Jul 2017 – Jun 2018 · 11 mos

• Managed all aspects of the implementation protocol for up to 80 new clients at a time. Collaborated cross-departmentally to confirm all aspects of implementation were aligned to meet customer's targets. Conducted up to 7 training webinars daily. Earned the Nextgen Certified Professional Certificate. Served as floor support and onboarded multiple new team members.

Jun 2015 – Jul 2017 · 2 yrs 1 mo

• Managed all aspects of the implementation protocol for up to 90 new clients at a time. Coordinated the training of new clients between two training resources. Drove cross-departmental initiatives to complete all project milestones per client specifications. Assisted in the planning, development and roll-out of new implementation protocol; offering clients one coordinating resource for the entirety of their implementation.

Mar 2012 – May 2015 · 3 yrs 2 mos

• Responsible for patient flow through the clinic, identification of areas for improvement and subsequent planning and project execution. Management of the transcription department, meaningful-use initiatives, credentialing and all external vendor contracts. Company Compliance Officer. Managed all IT projects and issues, including server replacement project and transition out of Windows XP for 60 workstations.

Aug 2010 – Mar 2012 · 1 yr 7 mos

• Responsible for all day to day operations of the department including management of 18 employees in six (6) locations; performance evaluation, budget planning, business development, in-servicing, purchasing and inventory control. Opened 3 new Clinic/DME locations. Completed accreditation for six (6) locations with the Accreditation Commission for Health Care in 2012.