Shilpa N. — Operations Associate
With over 24 years of experience in operations management, I recently served as the Service Delivery Manager for HR Services at Atlassian, overseeing service delivery across the APAC and AMER regions. My expertise lies in human resources, BPO, and call centers, enabling me to contribute to the seamless operation of HR shared services and the successful transition of work into shared service centers. At Atlassian, my focus was on optimizing HR service delivery and fostering collaboration across diverse teams. I am dedicated to supporting and motivating teams, ensuring attention to detail, and driving operational efficiency to achieve organizational goals.
Stackforce AI infers this person is a seasoned HR operations leader with extensive experience in BPO and shared services.
Location: Bengaluru, Karnataka, India
Experience: 13 yrs 4 mos
Skills
- Human Resources
- Operations Management
Career Highlights
- Over 24 years of experience in operations management.
- Expertise in optimizing HR service delivery.
- Proven track record in managing HR services across regions.
Work Experience
Atlassian
Service Delivery Manager (HR Services) APAC and AMER (2 yrs 3 mos)
Service Delivery Manager (HR Services) APAC (excl IN) and AMER (2 yrs 5 mos)
Service Delivery Manager (HR Services) APAC (excl IN) and AMER (1 yr 1 mo)
Amazon
Manager HR Services (2 yrs 9 mos)
DuPont
AVP - Learning Solutions & Communications HR Shared Services (1 yr 2 mos)
Manager Operations (1 yr 7 mos)
Tesco
Manager Operations - Benefits (8 mos)
Assistant Manager - Operations (2 yrs 6 mos)
Education
Masters in Human Resource Management at Pondicherry University
Bachelor of Arts (BA) at Bishop Cotton Womens Christian College
