Nov 2020 – Oct 2024 · 3 yrs 11 mos

• As a Senior Director at Sprinklr, I led the Customer Trust Division with a mission to simplify and integrate security into every client engagement. By embedding security into both pre-sales and post-sales interactions, I helped shorten deal cycles and boost client confidence in our platform. Additionally, I was also responsible for providing strategic leadership for cybersecurity and data privacy across the enterprise. Developing and maintaining a robust security program which includes risk management, audits, governance, industry certifications such as SOC 2 and ISO 27001.
• My Key Contributions for this role:
• Contributed to Sprinklr’s successful IPO in June 2021 by serving on core initiatives and cross-functional teams that strengthened operational readiness and compliance alignment.
• Accelerated quota attainment for Sprinklr’s Sales Team and earned President’s Club 2022 recognition by addressing customers’ security concerns and removing roadblocks during sales cycle.
• Improved sales velocity and transparency by launching Sprinklr’s Trust Center, enabling prospects to self-serve security and compliance documentation throughout buying process.
• Strengthened third-party risk knowledge transfer by mentoring summer intern, delivering structured coaching on vendor assessments and risk management workflows.
• Elevated organizational resilience and compliance posture by developing and executing comprehensive security program covering risk governance, audit readiness, and strategic alignment with relevant security certifications.
• Reduced enterprise risk exposure and improved vendor accountability by overseeing robust Third-Party Risk Management (TPRM) program that enforced rigorous security standards.
• Achieved sustained audit readiness and improved customer assurance by championing end-to-end initiatives for SOC 2 and ISO 27001 compliance, including penetration testing and continuous security validation.

Nov 2018 – Nov 2020 · 2 yrs

• As Director of Security at Sprinklr, I focused on strengthening our cloud security posture and maintaining regulatory compliance across our enterprise infrastructure. I collaborated with legal teams to review contracts, redline terms, and create a repeatable playbook for handling security clauses. I also worked hand-in-hand with engineering and product teams to embed secure development practices, which helped us ship safer, more resilient code.
• My Key Contributions for this role:
• Achieved 100% global cybersecurity training compliance by implementing structured tracking, follow-up protocols, and cross-functional coordination.
• Secured 100% successful closure of all customer security audits by managing audit readiness, documentation, and stakeholder alignment.
• Reduced organizational vulnerability to social engineering threats by launching company-wide cybersecurity and privacy training program, reinforced through monthly phishing simulations.
• Accelerated enterprise deal velocity and improved stakeholder trust by ensuring precise, audit-ready responses to security RFPs and external audits, streamlining collaboration across legal, compliance, and engineering teams.
• Minimized organizational risk and reinforced security governance by leading the execution of company-wide information security protocols in alignment with industry standards and evolving regulatory demands.

Apr 2017 – Nov 2018 · 1 yr 7 mos

• As Associate Director of Security, I lead cross-functional risk assessments to anticipate and mitigate threats across global teams and operations. This included conducting 3rd party risk management (TPRM), security and privacy awareness training, and validation of internal controls for external audit certifications. I also played a key role in shaping new platform capabilities by ensuring security-by-design principles were incorporated from the ground up.
• My Key Contributions for this role:
• Streamlined questionnaire and RFP response time by developing centralized inventory of frequently asked questions, enabling faster, more consistent stakeholder engagement.
• Strengthened vendor oversight and compliance by establishing Sprinklr’s 3rd Party Risk Management (TPRM) process, including initial and annual risk assessments to assign risk ratings.

Jun 2015 – Apr 2017 · 1 yr 10 mos

• As Security Manager, I served as a key liaison across legal, compliance, and engineering to ensure our security approach evolved with client expectations. I conducted security and privacy training acorss the organization, worked with cross functional teams to ensure successful achievement of SOC 2 certification, work with legal counsel to perform thorough security contract reviews and enable customer trust by supporting Sprinklr's customers' by answering security RFPs, questionnaires, online assessments and audits.
• My Key Contributions for this role:
• Achieved SOC 2 Type II certification by collaborating with SOC auditors and aligning internal security controls with audit requirements.
• Increased organizational readiness for client engagements and audits by managing security questionnaires, RFPs, and third-party assessments, ensuring consistent communication of company’s security posture.
• Reduced exposure to security risks and supported operational integrity by implementing and overseeing core information security controls, aligning practices with internal policies and external compliance frameworks.

Jun 2014 – Jun 2015 · 1 yr

• I lead cross-functional teams through seamless SaaS enablement and client onboarding initiatives. Though primarily a delivery role, I occasionally intersected with enterprise security functions to ensure alignment with broader operational standards.
• My Key Contributions for this role:
• Spearheaded the end-to-end delivery of a SaaS security platform by defining project timelines, aligning cross-functional teams, conducting client training, and overseeing a seamless handoff for successful go-live.
• Delivered targeted user training on key security features, including SSO, RBAC, session timeouts, audit logs, and MFA—enhancing platform adoption and minimizing post-launch support inquiries.
• Supported secure onboarding for enterprise clients by enabling customer teams to fully utilize platform security features, such as Single Sign-On (SSO), Role-Based Access Control (RBAC), and regular access reviews.

Feb 2011 – Jun 2014 · 3 yrs 4 mos · Santa Clara, CA · On-site

• I managed the rollout of SaaS-based collaboration tools by working closely with IT, Infrastructure, and Security teams. My work improved mobile access and user satisfaction while meeting timeline and compliance benchmarks.
• My Key Contributions for this role:
• Reduced project delays and ensured consistent application performance by standardizing cloud deployment and governance processes across cross-functional teams.
• Increased stakeholder engagement and accelerated project adoption by delivering successful SharePoint rollouts supported through targeted webinars and user training sessions.

May 2010 – Feb 2011 · 9 mos · Palo Alto, California · On-site

• I provided strategic insights to executive leadership by delivering clear, timely updates and data-driven recommendations that shaped our long-term direction.
• My Key Contributions for this role:
• Enabled data-driven decision-making in quarterly Ops Reviews by delivering precise revenue and pipeline analysis through targeted reporting and insights.
• Presented key findings on trend analysis to business intelligence-business objects team.

Feb 2009 – May 2010 · 1 yr 3 mos · Pleasanton, CA · On-site

• I conducted market and demographic analyses to support growth strategy, using trends and economic indicators to guide planning decisions across the business.
• My Key Contributions for this role:
• Calculated ROI for real estate investment trusts and identified high-yield market opportunities, contributing to informed investment decisions and increased portfolio profitability.