Jaspreet Kaur

Digital Marketing Specialist

Delhi, India5 yrs 8 mos experience

Highly Stable

Key Highlights

Expert in content moderation and customer service
Proficient in German language and literature
Skilled in process simplification and escalation management

Stackforce AI infers this person is a Customer Service and Content Management professional with expertise in German language.

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Skills

Core Skills

Content ModerationCustomer Service ManagementLanguage Expertise

Other Skills

Escalations ManagementEmail SolutionsProcess SimplificationCustomer ServiceSocial Media ManagementComplaint HandlingCompetitive IntelligenceContact CentersMeeting SchedulingSupervisory SkillsMailing List ManagementIT Management MonitoringService Improvement PlansCommerceListing Services

Experience

Taskus

Content Moderator

May 2021 – Dec 2024 · 3 yrs 7 mos

Managed content across all platforms, including email and social media.
Designed, developed and implemented promotional campaigns across content platforms.
Scheduled meetings conferences between clients and management.
Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
Reviewed email guidelines regularly to implement changes to develop and improve service proposition.
Followed escalation guidelines to escalate complex issues to relevant staff members.
Aided with supervising and maintaining verifying imagery, descriptions and content for correctness.
Handled Brands via email to resolve issues and enquiries.

Escalations ManagementEmail SolutionsProcess SimplificationCustomer ServiceSocial Media ManagementContent Moderation+1

Saburi tlc pvt. ltd

Language Specialist

Oct 2018 – Dec 2019 · 1 yr 2 mos

Provided excellent customer service to current and potential clients to enhance satisfaction.
Handled inbound and outbound calls. Provided second voice as well as an expert.
Supported simplification of self-service projects to reduce complexity of processing, customer enquiries and volume of enquiries.
Worked closely with customer service manager to communicate matters affecting service levels, personnel issues and customer requirements.

Customer ServiceProcess SimplificationLanguage ExpertiseCustomer Service Management

Echosoft

Senior Customer Service Representative

Aug 2017 – Jul 2018 · 11 mos

Manage large number of inbound calls
Identify customer's need to achieve satisfaction
Build sustainable relationship and trust with customer through open and interactive communication
Provide accurate, valid and complete information and solutions by using the right methods/tools
Meet sales targets and call handing quotas
Handling customer complaints, provide appropriate solutions and alternatives within the time limits
Take the extra mile to help customers and echive company goal.

Customer ServiceComplaint HandlingCustomer Service Management