Jun 2023 – Present · 2 yrs 10 mos

• Lead multi-state tax compliance engagements across 25+ U.S. jurisdictions, ensuring 100% on-time filings and eliminating penalty exposure for clients operating in complex state tax environments.
• Conduct detailed nexus studies and multi-state exposure analyses (10–15 states per engagement), proactively identifying filing obligations and reducing compliance risk by 40%+.
• Research and interpret evolving state tax statutes, nexus thresholds, and regulatory guidance; author 20+ technical memoranda and client advisories supporting strategic SALT decision-making.
• Support clients through state audit inquiries and remediation efforts, accelerating audit resolution timelines by 60% while strengthening documentation controls.
• Improve operational efficiency by implementing structured review and reporting processes, increasing compliance workflow productivity by 70%.
• Mentor junior tax professionals on multi-state filing procedures, nexus interpretation, and quality control standards, improving team turnaround time by 40%.

Aug 2022 – Dec 2023 · 1 yr 4 mos · Arlington, Virginia, United States

• ☑ SCOPE OF RESPONSIBILITIES & ACCOMPLISHMENTS
• ✦ Analyzed AWS billing data to identify cost optimization opportunities for clients, resulting in a 20% reduction in their monthly billing costs.
• ✦ Managed custom billing arrangements and ensured accurate invoice generation, with a 99% accuracy rate.
• ✦ Collaborated with cross-functional teams to resolve billing issues and improve processes, leading to a 50% reduction in billing-related customer complaints.
• ✦ Monitored AWS usage and provided cost analysis reports to clients, helping them make informed decisions to control their AWS spend.
• ✦ Developed and maintained relationships with key stakeholders to drive customer satisfaction, resulting in a 100% retention rate for custom billing clients.
• ✦ Analyzed billing data to identify and resolve billing discrepancies, reducing the number of billing errors by 60%.
• ✦ Managed customer billing inquiries and resolved customer complaints in a timely manner, achieving a 95% customer satisfaction rate.
• ✦ Assisted in the implementation of new billing systems and processes, resulting in a 20% improvement in billing efficiency.
• ✦ Conducted data analysis and provided insights to improve billing efficiency, leading to a 15% reduction in billing-related issues.
• ✦ Collaborated with cross-functional teams to ensure accurate and timely billing, resulting in a 100% on-time billing completion rate.

Apr 2022 – Jul 2022 · 3 mos · Haymarket, Virginia, United States

• ☑ SCOPE OF RESPONSIBILITIES & ACCOMPLISHMENTS
• ✦ Collaborated with the compliance team to file 200+ sales and lodging tax returns across multiple states within tight deadlines.
• ✦ Managed monthly reconciliations of sales and use tax accounts for 200+ clients.
• ✦ Maintained and updated customer information for 1500+ clients to ensure accuracy.
• ✦ Investigated and resolved 50+ customer notices received from various jurisdictions, ensuring compliance with tax regulations.
• ✦ Coordinated with all 24 county offices of Maryland to align on state tax filing requirements for a hotel marketplace client, resulting in streamlined operations.
• ✦ Demonstrated expertise in obtaining local and state licenses for hotels and motels, ensuring compliance with regulations and tax laws.

Dec 2014 – Mar 2022 · 7 yrs 3 mos · Germany