Suyash Gupta

Business Development Executive

Kolkata, West Bengal, India2 yrs 3 mos experience

AI Enabled

Key Highlights

Data enthusiast transforming raw data into insights.
Strong problem-solving and analytical thinking skills.
Eager to collaborate and contribute to data-driven success.

Stackforce AI infers this person is a data-driven professional focused on customer insights and analytics.

Contact

Skills

Core Skills

Customer Relationship Management (crm)

Other Skills

CommunicationProblem SolvingStorytellingData VisualizationArtificial Intelligence (AI)Business AnalyticsMicrosoft ExcelTime Management

About

Hello! I’m Suyash, a data enthusiast who thrives on transforming raw data into meaningful insights that drive strategic decision-making and business success. With a background in customer support, I’ve honed my problem-solving skills, analytical thinking, and the ability to extract valuable insights from customer interactions—skills that seamlessly translate into the world of data analytics. Currently, I am expanding my expertise through data analytics boot camps and hands-on projects, sharpening my technical skills to solve real-world business challenges. My Tech Stack: ✅ Excel ✅ Power BI My Functional Areas: 📊 Data Transformation 📈 Data Visualization 📊 Dashboarding I’m always eager to collaborate, learn, and contribute to long-term organizational success. Looking for opportunities to apply my skills and contribute to data-driven success. Let’s connect!

Experience

2 yrs 3 mos

Total Experience

1 yr 2 mos

Average Tenure

Current Experience

Reliance smsl limited

Customer Care Associate

Sep 2020 – Jun 2022 · 1 yr 9 mos · Kolkata, West Bengal, India · Remote

As a Customer Care Associate, I played a key role in ensuring a seamless customer experience by addressing queries, resolving issues, and enhancing overall satisfaction.
I was responsible for:
Handling customer queries and providing effective solutions.
Conducting deep product analysis to ensure accurate resolutions.
Escalating critical cases to the L2 desk for priority resolution.
Assisting in onboarding new associates by sharing insights and best practices.
Actively engaged with customers to understand their concerns and provide personalized resolutions.
Leveraged in-depth product knowledge to troubleshoot and guide customers efficiently.
Identified patterns in customer issues, enabling proactive solutions and process improvements.
Collaborated with the L2 team for complex case escalations, ensuring timely resolution.
Mentored new associates during training sessions, sharing real-world experiences to enhance their problem-solving abilities.

CommunicationProblem SolvingCustomer Relationship Management (CRM)

Offshoot agency private limited

Customer Care Associate

Jan 2020 – Aug 2020 · 7 mos · Kolkata, West Bengal, India · Hybrid

Responsible for Handling Customer queries and providing solutions to them.
Conducting Deep analysis of product knowledge to provide customer satisfaction for enabling resolutions.