Prashant Shukla

DevOps Engineer

Delhi, India3 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Implemented ISO 27001 standards for enhanced security.
Streamlined onboarding processes for new hires.
Expert in managing IT operations and user support.

Stackforce AI infers this person is a Technical Support Specialist with a strong focus on IT Security and Operations.

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Skills

Core Skills

It OperationsCybersecurityTechnical SupportIt Support

Other Skills

system administrationISO 27001MDMActive DirectoryAzure ADMicrosoft TeamsOutlookOffice 365IT compliancesecurity protocolsOnboardinguser supportApplication Supportnetwork printer configurationLAN/WAN troubleshooting

About

I’m an experienced Technical Support Specialist with over 3 years of hands-on experience in IT support, system administration, and cybersecurity. My core strength lies in supporting Windows and macOS environments, Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive), and managing user identities through Active Directory and Azure AD. I’ve successfully implemented ISO 27001 security standards, managed MDM tools like Intune and JAMF, and worked extensively with ticketing systems such as ServiceNow and JIRA. Whether it's resolving hardware/software issues, configuring VPNs, or improving IT processes, I approach every challenge with a user-first mindset and a drive for operational excellence. I also have a solid background in IT asset management, vendor coordination, and onboarding/offboarding processes—ensuring smooth experiences and SLA compliance. My goal is to keep systems secure, users supported, and operations running efficiently. Let’s connect if you’re looking for someone who combines technical know-how with a problem-solving attitude and a commitment to continuous improvement.

Experience

3 yrs 9 mos

Total Experience

2 yrs

Average Tenure

2 yrs 5 mos

Current Experience

Grip invest

Technical Support Specialist at GRIP

Dec 2023 – Present · 2 yrs 5 mos · Gurugram, Haryana, India · Hybrid

I have Established IT team and implemented IT processes from scratch. Implemented and maintained ISO-based Information Security standards (ISMS ISO 27001, ISO/IEC 27001:2022, and Data Privacy). Developed IT infrastructure documentation and SOPs on Confluence for process standardization. Coordinated with vendors for IT asset procurement and managed POCs for MDM and endpoint security solutions. Centralized device monitoring and management via MDM platforms, improving endpoint security. Streamlined IT setup for new hires, ensuring seamless onboarding. Managed IT operations, including account creation, password resets, and IT clearance for departing users. Provided Tier 1 IT support and handled tickets via JIRA for incident resolution. Expertise in Microsoft Teams, Outlook, and Office 365, ensuring smooth user experience. Managed IT stocks, assets, and procurement, ensuring efficient tracking and lifecycle management. Implemented security protocols and IT compliance measures to ensure data integrity.

IT supportsystem administrationcybersecurityISO 27001MDMActive Directory+6

Boston consulting group (bcg)

Information Technology Support Engineer

Mar 2023 – Feb 2024 · 11 mos

I have hands on experience in Azure AD & Active Directory, handling account creation, password resets, and exit IT clearance.
Office 365 Support SharePoint & One drive Support, IT Stocks & Assets Management, Operation Management, Handling tickets (Service Now) Secure Environment, Providing tire 1 Hardware, Software, Network & Mobile support ensuring that all the queries are recorded and provide frist time resolution. Extensive knowledge of MDM, Intune, Windows Autopilot, Mac Management, Android IOS, Mac OS, JAMF, VDI - Virtual Desktop Infrastructure and Azure AD IT Service management Services Now. OSI MODEL - Transmission Control Protocol (TCP). Internet Protocol (IP). Dynamic Host Configuration Protocol (DHCP). Domain Name System (DNS). Virtual Private Network (VPN).IT Infrastructure Operations Workstation, Microsoft Teams. Microsoft Outlook. Microsoft Office , Active Directory. Responsible for account creation of New Hires/ Password set & reset, Account lockouts / account disable for termed user's. IT clearance of exit or teemed user's.

Azure ADActive DirectoryOffice 365 SupportMDMService NowVPN+1

Upscalio

Senior Information Technology Assistant

Aug 2022 – May 2025 · 2 yrs 9 mos · Gurugram, Haryana, India · On-site

I provided technical support and troubleshooting for hardware and software issues including IT stock and asset management. Additionally, I assisted users with Office 365 applications, such as OneDrive setup, troubleshooting SharePoint and other related issues. I also help with WiFi and network printer configuration as well as resolving LAN/WAN related issues. Another service I provide is configuring and preparing laptops, both Mac and Windows, for new employees.

Technical SupportApplication SupportOffice 365network printer configurationLAN/WAN troubleshooting