Jul 2022 – Jun 2024 · 1 yr 11 mos · Chennai, Tamil Nadu, India · Remote

• Supported a large-scale Salesforce Sales Cloud maintenance program focused on stabilizing and enhancing existing CRM processes.
• Worked closely with business stakeholders to understand opportunity workflows, sales stages, validations, and approval processes.
• Assisted in account-based selling models, opportunity creation, quoting workflows, and order processing activities.
• Supported renewal scenarios driven through system automation and contract-based logic.
• Coordinated UAT activities, validated fixes, and ensured smooth adoption of enhancements.
• Documented business processes, user stories, and functional clarifications to support ongoing improvements.
• Collaborated with cross-functional teams to ensure minimal disruption during releases and changes.

Oct 2019 – Jul 2022 · 2 yrs 9 mos · Hyderabad, Telangana, India · Remote

• Worked as a Backend Engineer contributing to the development and optimization of an enterprise-level Radiology Information System (RIS) for managing HL7 orders, DICOM imaging workflows, and clinical data orchestration. Designed and integrated HL7 interfaces enabling seamless communication between RIS, EHR, and PACS systems, improving interoperability by 40%. Implemented DICOM services for efficient image storage, retrieval, and routing, reducing processing time by 35%. Developed scalable RESTful APIs and automated complex workflow logic to unify federated worklists and streamline study routing, cutting manual intervention by 50%. Conducted comprehensive unit and integration testing to ensure data integrity and compliance with healthcare standards. Integrated AI-based insights into diagnostic workflows, enhancing radiologist decision support and overall diagnostic accuracy.