Ankush Sharma

Product Manager

Gurugram, Haryana, India11 yrs 9 mos experience
Most Likely To SwitchAI ML Practitioner

Key Highlights

  • Expert in Tableau and Snowflake for data analytics.
  • Proven track record in KPI dashboard development.
  • Strong focus on data quality and performance optimization.
Stackforce AI infers this person is a SaaS analytics expert specializing in data visualization and business intelligence.

Contact

Skills

Core Skills

Business Intelligence (bi)Data VisualizationTableauData Analysis

Other Skills

Extract, Transform, Load (ETL)LeadershipPostgreSQLPython (Programming Language)SnowflakeSnowflake CloudTableau DeveloperTableau prepTableau servertableau desktoptableau embeddedBusiness AnalysisSQLData ManagementAnalytical Skills

About

Senior BI / Analytics professional (6+ years) specializing in Tableau + Snowflake + SQL for Technical Support and Customer Success analytics. I build governed KPI frameworks, analytics-ready datasets (clear grain, reusable transformations), and executive dashboards for metrics like MTTR, SLA, repeat contacts, AHT, productivity, and retention/GRR. Strong focus on data quality validation, performance optimization, and stakeholder alignment.

Experience

Confidential

Senior Analytics Engineer | Decision Analytics | Tableau · Snowflake · SQL

Mar 2024Present · 2 yrs 1 mo · Gurugram

  • Owned end-to-end KPI dashboards for Technical Support and Customer Success (MTTR, SLA/Service Level, contact volume, repeat contacts, agent productivity, GRR), enabling leadership to monitor weekly performance and operational health.
  • Built analytics-ready datasets in Snowflake (clear grain definitions, reusable SQL transformations, and conformed dimensions) to support scalable and consistent reporting across teams.
  • Standardized metric definitions and implemented SQL validation checks (reconciliation, exception flags, and trend sanity checks) to improve trust and reduce metric disputes.
  • Optimized Tableau performance by pushing heavy aggregations to Snowflake, simplifying calculations, and reducing mark density; improved load times and usability for self-serve consumption.
  • Partnered with stakeholders across Support/CS to define requirements, align on KPI logic, and deliver executive-ready dashboards for faster decision-making.
Business Intelligence (BI)Data VisualizationExtract, Transform, Load (ETL)LeadershipPostgreSQLPython (Programming Language)+11

Biorasi

Associate II, Business Intelligence

Jul 2022Feb 2024 · 1 yr 7 mos · Remote

  • As a seasoned Tableau developer, my primary role revolves around solving intricate business challenges through strategic data analysis. I collaborate closely with IT teams and business professionals to uncover hidden inefficiencies, aiming to understand and dissect complex business requirements deeply.
  • Beyond traditional dashboard creation, my objective is to address root causes of data-related challenges. I go beyond the surface, identifying gaps in data utilization and areas where data-driven insights can maximize impact on organizational progress.
  • My problem-solving extends to the entire data lifecycle. I proactively enhance data quality and accessibility, championing the normalization and consolidation of diverse data sources. This strategic approach fortifies the organization's data infrastructure for sustained growth.
  • Security is paramount in data-driven decision-making. I take a proactive stance, moving beyond compliance to anticipate vulnerabilities. Robust access controls and security measures ensure the integrity and confidentiality of sensitive information.
  • Problem-solving in Tableau development involves strategic establishment and fine-tuning of key performance indicators (KPIs). This goes beyond routine metrics, translating organizational objectives into measurable indicators for impactful decision-making.
  • Testing is integral. Rigorous unit testing on development and QA sites ensures the reliability of solutions. This commitment to testing delivers functional, resilient, and dependable dashboards and reports.
  • My role transcends Tableau; I'm a proactive problem solver navigating data complexities. I am dedicated to optimizing processes and fostering a culture of continuous improvement within the organization. My journey aligns technology with business goals, identifies challenges, and pursues innovative solutions for organizational efficiency and success.
Analytical SkillsMicroStrategy ReportingAlteryxTableauSnowflakePostgreSQL+1

Clarivate

Sr. Tableau Developer at Clarivate

Mar 2021Jul 2022 · 1 yr 4 mos · Noida, Uttar Pradesh, India

  • As a Tableau developer, I will be responsible for understanding the business requirements and identifying ways to address the data needs of the organization. This may involve working with IT teams and business professionals to develop data-driven policies and strategies.
  • To support this work, will develop, design, and maintain Tableau dashboards and analytics. This will involve collecting, refining, and preparing data for analytics and visualization and using the Tableau platform to extract meaningful insights from it. I will also be responsible for preparing reports using various visualization and data modeling methods and defining new key performance indicators (KPIs) to measure in the datasets.
  • In addition to working with Tableau, I will also be responsible for collecting data from various sources and normalizing it. This may involve defining access controls and implementing security measures to protect sensitive data. You will also be responsible for testing and publishing dashboards and reports, and scheduling refresh times as necessary.
  • Overall, the goal will be to use your expertise in data analysis to help the organization make informed decisions based on data-driven insights. This may involve drilling down into data to prepare accurate reports and monitoring the usage of workbooks and data sources to ensure they are being used effectively. Responsible for performing unit testing on development and quality assurance (QA) sites to ensure the accuracy of your work.
Microsoft Power BIAlteryxSnowflake CloudTableauPython (Programming Language)Business Intelligence Tools+3

Wipro limited

Tableau Developer

Aug 2020Mar 2021 · 7 mos · Gurugram, Haryana, India

  • Responsible for daily and weekly updates of the Tableau dashboard. Data industry insights and research reports go hand in hand. Preparing data for use by Tableau. Establishing connections to data sources. Adding or creating dimensions, measures, and calculations. Performing data modeling in Tableau Desktop. Developing workbooks and hyper extracts on Tableau Desktop. Publishing workbooks and data sources to Tableau Development and QA sites. Refreshing extracts on Development and QA sites. Monitoring the status of extract schedules on the QA site. Resolving any data or performance issues related to workbooks and data sources. Providing knowledge transfer and support to Interactors and Viewers.
tableau embeddedAlteryxTableauMySQLBusiness Intelligence ToolsTableau server

Girnarsoft

Data Manager -Tableau

Feb 2018Aug 2020 · 2 yrs 6 mos · Gurgaon, India

  • Developed visualizations and dashboards using Tableau Desktop. Created Tableau Dashboard with interactive views, trends, and drill-downs, along with user label security. Created scatter plots, stacked bars, heat maps, filled maps, and symbol maps according to deliverable specifications. Automated dashboard auto-refresh from multiple data sources. Demonstrated data management skills such as merging, handling missing values, reading raw data files, and creating a data structure. Possesses hands-on skills and experience in Alteryx Designer, Alteryx Server, and the tools within Alteryx such as predictive modeling, parsing, and transformations.
Data AnalysisTableauMySQL

Ndtv

Data Analyst (Operations ) at NDTV

Jan 2016Feb 2018 · 2 yrs 1 mo · New Delhi Area, India · On-site

  • The role involves extracting important data using multiple applications and updating it through the back-end tool of the company's product. I am responsible for leading the product specification team at NDTV.AUTO, consisting of five data analysts. My duties include ensuring their accuracy while extracting information from different data sources and generating daily/weekly reports required by management. In addition, I update product descriptions from freelancers using SQL and post the information on the company's domain (auto.ndtv). As a vintage person, I handle team queries and provide quick responses to team members, working as part of team management. I also create a dashboard for executive-level company reporting.
  • I possess basic knowledge of Python programming and can handle Google Docs and MS-Excel. I work with customized tools CMS and Citrix Receiver to process raw data provided by clients. After conducting quality checks, I make the data accessible to our customers by creating data chart presentations and coding variables from the original data. I conduct statistical analysis as required and provide summaries of the analysis.

Creative webmedia pvt.ltd.

Senior Data Analyst

Nov 2014Dec 2015 · 1 yr 1 mo · Gurgaon, India

  • My role here is to derive important data and Articles using a multitude of applications and update it via the back-end tool of the company product. I'm incharge of product specifications team at Autoportal.com at the moment. I head a team of 5 data analysts, and train/assist them into how to be accurate while extracting information from different data sources. Generate daily/weekly reports to be sent to the management. I believe that the accuracy of data to be posted onsite is very crucial, so, I always strive to make sure that my team publishes correct information for the prospective users out there. Apart from data insertion, my add-on responsibility is to write/get written product descriptions, and get them posted on site. So, I'm also into content writing and content publishing as well as web publishing.

Annik technology services

Senior Data Analyst

Jan 2014Jul 2014 · 6 mos · Gurgoan · On-site

  • A company presents a data analyst with a scenario or problem to solve, or the analyst regularly analyzes data to identify potential areas for improvement. She gathers information from various sources to better understand the situation and studies the information to find a solution. She must identify and interpret patterns and trends, assess data quality, and eliminate irrelevant data. During her research, she may seek out experts in the relevant area to learn more about the situation and potential solutions. She may also request assistance from statisticians or other data analysts.
  • Reporting Results
  • The data analyst communicates the results of her analysis as a comprehensive report to decision-makers and others affected by the results. She usually designs the report and includes tools, such as statistics, graphs, images, and lists, to help those involved easily understand the data. She may distribute the report via shared software, email, chat, online, or face-to-face meetings. In the report, the data analyst usually offers several potential solutions, such as a new business process, training method, technology, or employee or departmental changes.
  • Data Management
  • Data analysts often provide database design and management services.
  • Other Duties
  • A data analyst might train employees in new procedures or protocols, or assist with the installation, operation, and maintenance of new technologies.

Education

Maharshi Dayanand Dniversity Rohtak

Master of Computer Applications (MCA) — Computer Science

Jan 2012Jan 2015

Karnatak University

Bachelor of Science (B.Sc IT) — Computer and Information Sciences and Support Services

Jan 2009Jan 2012

Maharshi Dayanand University Rohtak

Master of Computer Applications - MCA

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