Sep 2023 – Present · 2 yrs 8 mos · On-site

• As a seasoned Product Manager with a rich background in Product I supported product vision and development alongside cross functional team, learning to shape user journeys and manage the product backlog. I contributed to defining clear user stories and collaborated with UI/UX and engineering teams to brainstorm solutions, aligning with business objectives. My participation in strategic reviews and efforts to boost team performance and sprint outcomes offered me foundational insights into product management and agile methodologies. Also with the experience and knowledge of Omnichannel and Advanced chatbot design and deployment, I specialize in crafting cutting-edge solutions that leverage complex APIs and custom integrations. My expertise spans across diverse platforms including CRM, HubSpot ,Microsoft Dynamics 365, Bitrix24,Magento,Dailogflow,Zapier, OpenCart ,Odoo, Zid , Salla, Shopify, WooCommerce, and Foodics, catering to sectors such as healthcare, E-commerce, Travel, Education, NGOs, Manufacturing, Real estate, and Telecommunications.
• I excel in fostering strategic partnerships and teamwork, driving project success through effective collaboration and shared goals. My approach to product development is customer-centric, translating intricate business narratives into clear technical user stories during client engagements. With a strong focus on adopting the Product Owner role, I leverage my deep platform experience and industry knowledge to guide strategic product vision and execution.
• My analytical skill and problem-solving capabilities are matched with a thorough understanding of Agile methodologies, ensuring efficient project management and adaptability. A robust knowledge of WhatsApp API, Meta platforms, and digital marketing strategies enhances my ability to design and implement impactful campaigns.
• Committed to continuous learning and innovation, I thrive on exploring new technologies and methodologies.

Feb 2022 – Sep 2023 · 1 yr 7 mos · On-site

• I have specialized in crafting advanced chatbot solutions across multiple platforms, including WhatsApp, Instagram, and Facebook, as well as integrating these solutions into various other channels to enhance user engagement and streamline communications. My expertise encompasses designing and implementing custom integrations tailored to specific business needs, ensuring seamless interactions between users and services.
• A core component of my role involves the utilization of RESTful APIs, which enables the chatbots I develop to interact efficiently with web services, thus facilitating a wide range of functionalities such as data retrieval, updates, and synchronization across platforms. This technical proficiency has been crucial in conducting technical meetings with partners, where I effectively communicate complex integration processes and collaborate on developing robust chatbot applications.
• My responsibilities also extend to providing specialized support for the WhatsApp API, addressing any issues that arise and optimizing the chatbot's performance on this critical messaging platform. Working closely with both my team and external partners, I've fostered a collaborative environment that encourages the sharing of ideas and expertise, leading to the successful deployment of highly responsive and intuitive chatbot services.
• Through diligent collaboration and a deep understanding of chatbot technology, I've contributed to the seamless integration of chatbot services into various platforms, ensuring they meet the diverse needs of users and deliver a superior conversational experience.